Credit & Account Support Specialist

Colony Brands; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

DM Services, Inc. seeks a Credit Specialist to handle customer inquiries, manage credit status, and support order information by phone and email across our direct marketing platforms.

This role requires navigating multiple screens in our computer systems to resolve issues while maintaining positive customer relations. Candidates must be 18+ and reside in Iowa or Wisconsin; most communications will occur via email with provided addresses.

Responsibilities

• Maintain positive customer relations while answering incoming phone calls.
• Address customer inquiries and concerns pertaining to recent orders, account information and credit status.
• Access multiple screens of information in the computer system.

Job description

DM Services, Inc. seeks a Credit Specialist to handle customer inquiries, manage credit status, and support order information by phone and email across our direct marketing platforms.

This role requires navigating multiple screens in our computer systems to resolve issues while maintaining positive customer relations. Candidates must be 18+ and reside in Iowa or Wisconsin; most communications will occur via email with provided addresses.