Credit Dispute Case Processor

Jobtailor; Arizona; On-site; USD 38,000 - 52,000; Full time

Job summary

U.S. Bank is seeking a detail-oriented Dispute Resolution Specialist to research, process, and resolve credit card dispute cases in a high-volume environment. You will manage multiple systems, review documentation, and ensure timely case resolution in compliance with procedures and regulatory requirements.

The role requires a high school diploma or equivalent and 4+ years of operations services experience. You must be able to work at a U.S.

Qualifications

• High school diploma or equivalent required.
• 4+ years of operations services related work experience.
• Ability to communicate effectively with external and internal customers.
• Strong time management and prioritization skills to handle high-volume workload.
• Attention to detail and ability to follow procedures with accuracy.
• Experience navigating multiple systems and learning new technologies.
• Ability to work independently while collaborating with team members and leadership.
• Ability to work from a U.S. Bank location three or more days per week.

Responsibilities

• Research, process, and resolve credit card dispute cases.
• Manage a high-volume daily inventory of work.
• Review and process new dispute claims.
• Handle dispute and fraud referrals.
• Review customer documentation and research account activity.
• Manage case-related correspondence.
• Resolve rejected work items.
• Complete customer callbacks.
• Ensure timely case resolution in line with procedures and regulatory requirements.
• Balance new incoming work with existing inventory.
• Manage multiple priorities and meet deadlines.
• Navigate multiple systems and applications while maintaining accuracy and productivity.
• Place outbound calls to cardholders and handle inbound calls.
• Gather information, provide updates, and resolve customer concerns.

Skills

Credit Card Dispute Resolution

High-Volume Work Management

Attention to Detail

Time Management

Customer Communication

Education

High school diploma or equivalent

Tools

Multiple Systems Navigation

Customer Call Management

Job description

• Research, process, and resolve credit card dispute cases
• Manage a high-volume daily inventory of work
• Review and process new dispute claims
• Handle dispute and fraud referrals
• Review customer documentation and research account activity
• Manage case-related correspondence
• Resolve rejected work items
• Complete customer callbacks
• Ensure timely case resolution in accordance with established procedures and regulatory requirements
• Balance new incoming work assignments with existing inventory
• Manage multiple priorities and meet required deadlines
• Navigate multiple systems and applications while maintaining accuracy and productivity
• Place outbound calls to cardholders and receive transferred or inbound customer calls
• Gather information, provide case updates, and resolve customer concerns

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience
• Ability to effectively communicate and build relationships with both external and internal customers
• Strong time management, organizational, and prioritization skills with the ability to manage a high-volume workload and meet established deadlines
• Strong attention to detail and ability to follow established procedures while maintaining productivity and accuracy
• Experience navigating multiple systems simultaneously and learning new technologies
• Ability to work independently while collaborating effectively with team members, mentors, and leadership
• Ability to work from one of the posted U.S. Bank locations three (3) or more days per week
• Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Core Competencies

Demonstrates strong operational services experience with a focus on credit card dispute resolution, effective communication, and the ability to manage high-volume workloads while ensuring compliance with established procedures and regulatory requirements.

Highest-signal resume keywords

• Credit Card Dispute Resolution
• High-Volume Work Management
• Attention to Detail
• Time Management
• Customer Communication

ATS Optimization Keywords

Hard Skills

• Case Processing
• Dispute Claims Review
• Fraud Referral Handling
• Account Activity Research
• Documentation Review

Soft Skills

• Organizational Skills
• Prioritization Skills
• Relationship Building
• Independent Work
• Team Collaboration

Industry Keywords

• Regulatory Compliance
• U.S. Bank Policies
• Code of Ethics
• Business Conduct

Tools & Technologies

• Multiple Systems Navigation
• Customer Call Management