Credit & Collections Specialist — On-Site in Champaign

Experience Champaign Urbana

Champaign (IL)

On-site

USD 28,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Discounts on Products

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

Horizon Hobby, a leader in the global RC industry, seeks a Credit & Collections Specialist to manage customer accounts and ensure timely payments at our Champaign, IL site. This is a full-time, on-site role with weekday hours.

Candidates should have 1–3 years in credit or AR, strong verbal and written communication, proficiency in Excel, and an analytical mindset. You will monitor aging reports, process payment plans, resolve disputes, and partner with Sales and Billing to protect cash flow

Qualifications

High school diploma or equivalent.
1–3 years in credit, collections, accounts receivable, billing, customer service, or related finance/customer account role.
Strong verbal and written communication skills, including comfort with difficult customer conversations.
Working knowledge of Microsoft Excel and standard office software.
Strong attention to detail, organizational skills, and ability to prioritize a high volume of accounts.
Ability to work independently, follow established policies, and meet deadlines.

Responsibilities

Monitor aging reports and proactively contact customers with past-due balances by phone, email, and written correspondence.
Assist with payment arrangements and eliminate settlement requests in accordance with company policy and approval limits.
Review credit applications and customer account information and provide credit limit recommendations for management review.
Review customer accounts and orders based on established credit criteria and release orders on hold as appropriate.
Place customer accounts on credit hold or release holds based on payment status, credit risk, and established company guidelines.
Investigate and resolve billing discrepancies, short payments, deductions, and disputed charges in collaboration with Sales, Billing, Customer Service, and other internal departments.
Maintain accurate and up-to-date records of collection activity, customer communications, payment commitments, and account status in the ERP/CRM system.
Prepare and distribute regular reports related to delinquent accounts, collection activity, account aging, and cash flow projections for management review.
Assist with preparing account documentation for escalation to management, legal counsel, or third-party collection agencies, as needed.
Process customer refunds, credit memos, write-offs, and other account adjustments as needed and in accordance with company policies.
Reconcile customer accounts and research unapplied payments, discrepancies, and other account activity as needed.
Communicate regularly with Sales regarding customer account status, credit limits, past-due balances, credit holds, payment issues, and collection concerns.
Exercise sound judgment within established credit and collections policies, escalating exceptions, disputes, or higher-risk accounts to management as appropriate.