Credit & Collections Specialist - Concord, NC

S&D Coffee; Concord (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Credit and Collections Specialist to enhance their Finance team. This role involves managing accounts receivable, resolving invoicing issues, and collaborating with sales to ensure timely payments. The ideal candidate will possess strong analytical and communication skills, alongside a detail-oriented approach to problem-solving. Join a dynamic environment where your contributions will drive efficiency and improve customer relations, making a significant impact on the company's financial health.

Qualifications

• 3+ years experience in a high-volume AR department managing collections.
• Detail-oriented with strong analytical and problem-solving skills.

Responsibilities

• Manage accounts receivable and collection of past due invoices.
• Interact with customers for resolution of past due accounts.
• Identify trends and implement process improvements.

Skills

Analytical Skills

Communication Skills

Problem Solving

Attention to Detail

Customer Service

Education

Two-year degree in Accounting or Business Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

NetSuite/Oracle

Job description

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Credit & Collections Specialist

#5759 | Posted 03/16/2025

Multiple Locations

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Job Description

We are currently seeking a Credit and Collections Specialist to join our Finance team. This position will report directly to the Credit Manager. The primary responsibilities for this position include the following:

Job Duties:

• Manage accounts receivable for our broadline distributor customers including collection of past due invoices and deduction management.


• Interact with customers through direct collection call contact and emails for resolution of past due A/R.


• Resolve invoicing issues that arise for various reasons including EDI or flat file failures, invoices rejected or missing from third party billing portal.


• Work with Sales and Sales Management on collection and deduction issues.


• Work closely with AR specialists to provide support for proper application of payments.


• Resolve disputed balances or other issues that prevent timely payment, to include account reconciliation.


• Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary.


• Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.


• Review orders on credit hold and release orders within the parameters of the Credit Policies and Procedures.


• Work closely with the Credit Manager as needed with daily tasks and responsibilities.


• Perform other duties as assigned.

Requisition Number

5759

Shift

Office Hours TBD

Qualification

Qualifications:

• Two-year degree (concentration in accounting or business management) preferred.


• Minimum of 3 years' experience in a high-volume AR department managing collections for customers of various sizes.


• Excellent computer skills including ability to learn new computer software & systems.


• Detail-oriented with strong analytical skills.


• Ability to problem solve and troubleshoot through customer issues.


• Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required.


• Knowledge of Microsoft products including Excel, Word, and Outlook.


• NetSuite/Oracle preferred with the aptitude for systems automation and integration.


• Works well with others as teamwork is essential for success.

Equal Opportunity Employer / Vets / Disabled