Credit Collections Specialist

1st Network Solutions; Sandy Springs (GA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

1st Network Solutions in Sandy Springs is seeking an experienced Credit and Collections Specialist on a contract-hire basis. You will review AR, communicate with customers, and release credit holds based on payment history and limits.

The role requires strong analytical skills, Excel proficiency, and experience with portal systems like Coupa, Billtrust, or HighRadius. You will collaborate cross-functionally and enter deductions into Salesforce, operating in a fast-paced hybrid environment.

Qualifications

• Degree preferred but not necessary.
• 3+ years related experience required.
• Strong analytical and problem-solving skills.
• Experience with Coupa, Billtrust, or HighRadius portal systems.
• Ability to prioritize tasks with little management intervention.
• Ability to thrive in a fast-paced, high-pressure environment.
• Proficient in Excel using VLOOKUP and Pivot tables for customer reconciliations.
• Oracle or JD Edwards experience is highly preferred.
• Exceptional communication and customer service skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Review AR reports and ERP to prioritize and manage collections.
• Contacts customers to resolve delinquent balances while maintaining professional relationships.
• Assess accounts status and determine credit hold releases based on history and limits.
• Collaborate with internal teams to resolve customer account issues efficiently.
• Enter customer deductions into Salesforce for tracking and resolution.
• Self-driven; takes ownership of duties and completes tasks independently.

Skills

Analytical skills

Problem-solving

Prioritization

Excel (VLOOKUP / Pivot)

Independent worker

Fast-paced environment

Education

Degree preferred

Tools

Coupa

Billtrust

HighRadius

Salesforce

Oracle

JD Edwards

Job description

Our client located in the Sandy Springs area is seeking an experienced Credit and Collections Specialist to join their team on a contract-hire basis. The company has an excellent leadership team and a great hybrid schedule along with growth potential.

Primary Responsibilities:

• Reviews AR reports and ERP system to prioritize and manage collection efforts.
• Contacts customers to resolve delinquent balances while maintaining positive and professional relationships.
• Assess accounts status and determine credit hold releases based on payment history and credit limits.
• Collaborate with internal teams to resolve customer account issues efficiently.
• Enter customer deductions into Salesforce for tracking and resolution.
• Self-driven; takes ownership of job duties and any related assigned tasks and completes them independently.

Qualifications:

• Degree preferred but not necessary
• 3+ years related experience required
• Strong analytical and problem-solving skills
• Experience working within portal systems such as Coupa, Billtrust, or HighRadius
• Ability to prioritize tasks with little management intervention
• Ability to function well in a fast-paced and sometimes high-pressure environment
• Proficient with Microsoft Excel using Vlookups and Pivot tables for customer reconciliations

Preferred Skills, Experience and Education

• Proficient in Oracle or JD Edwards is highly prefered
• Exceptional communication and customer service skills
• Strong organizational skills and attention to detail