Credit & Collections Clerk

AppleOne Employment Services; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne is seeking a Credit & Collections Clerk in Los Angeles, CA to join its accounting and finance team. This position focuses on maintaining healthy cash flow through customer communication, account research, payment follow-up, and cross-functional collaboration.

You will handle delinquent accounts, review aging reports, and support order release and payment collection. The role requires 3–5 years in credit/collections, strong analytical and communication skills, and proficiency with

Qualifications

• 3–5 years in credit/collections or AR
• Review aging reports and payment terms
• Research billing discrepancies and payment issues
• Support order release and holds per credit guidelines
• Maintain accurate collection records

Responsibilities

• Contact delinquent accounts to request payment
• Review aging accounts and cash receipts daily
• Research billing discrepancies and payment issues
• Coordinate with internal departments on shipment and payment collection
• Prepare payment-related correspondence
• Place holds and refer seriously delinquent accounts

Skills

Credit/Collections

Communication skills

Excel/Outlook/Word

Detail-oriented

Confidentiality

Tools

Outlook

Word

Excel

Job description

Job Summary

A growing food and beverage production organization in Los Angeles, CA is seeking a Credit & Collections Clerk to join its accounting and finance team. This direct hire opportunity is ideal for a detail-oriented collections professional with 3 to 5 years of experience who enjoys customer communication, account research, payment follow-up, and cross-functional teamwork.

The Credit & Collections Clerk will play an important role in supporting healthy cash flow, resolving account issues, and helping ensure customer orders are released accurately and on time. This position offers the chance to work in a stable, team-focused environment with supportive leadership, professional communication standards, and strong collaboration across accounting, customer service, shipping, and operations.

Key Responsibilities

• Contact delinquent accounts to request payment, document communication, and maintain accurate collection records.
• Review aged accounts receivable reports, cash receipts reports, credit limits, payment terms, and account status daily.
• Research customer disputes, billing discrepancies, invoice questions, payment issues, and delivery-related concerns.
• Work with internal departments to support accurate shipment authorization, order release, and payment collection.
• Prepare and send payment-related correspondence, including overlooked payment, double payment, and short payment letters.
• Place accounts on hold when appropriate and prepare seriously delinquent accounts for referral to collections.

Compensation and Benefits

• Salary range: $50,000 to $65,000 per year.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
• We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
• AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Required Qualifications and Skills

• Manage daily collection activity for delinquent customer accounts.
• Review accounts receivable aging, cash receipts, credit limits, and payment terms.
• Research billing discrepancies, shipment confirmations, account disputes, and payment issues.
• Support order release and account hold decisions based on established credit guidelines.
• 3 to 5 years of experience in credit, collections, accounts receivable, or a related accounting support role.
• Strong ability to follow up with customers, resolve collections issues, and close outstanding balances efficiently.
• Intermediate or higher proficiency with Microsoft Outlook, Word, and Excel.
• Strong math, research, analytical, and problem-solving skills.
• Professional written and verbal communication skills with a polite, friendly, and customer-focused approach.
• Highly organized with the ability to manage deadlines, reminders, documentation, and follow-up activity.
• Ability to maintain confidentiality when handling customer financial records and account information.
• Active listening skills, empathy, positive attitude, and the ability to respond effectively to customer needs.

Preferred Qualifications

• Experience in the food and beverage production, distribution, manufacturing, or consumer goods industry.
• Experience reviewing accounts receivable aging reports and supporting shipment release decisions.
• Familiarity with business-to-business collections, credit holds, payment terms, and customer account reconciliation.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.