Credit & Chargeback Analyst - Hybrid, Growth & Collections

Pentland Brands Limited; Long Beach (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Product discounts

Sample sales

Medical & healthcare

Generous PTO

Job summary

Pentland Brands, via Speedo, seeks a Credit and Chargeback Analyst to join the North America finance team. You will manage a portfolio of U.S.

and Canadian accounts, handle collections, credit risk assessments, and chargeback resolution, working closely with Sales and Cash Applications to protect cash flow. The role requires 3–5+ years in B2B credit or AR, strong Excel skills, and experience with SAP or customer portals.

Qualifications

• 3-5+ years of experience in B2B credit and collections, customer credit analysis, chargebacks/deductions, or accounts receivable.
• Experience evaluating customer credit with external agencies and recommending credit limits and terms.
• Experience handling customer chargebacks and deductions with cross-functional teams.
• Excellent verbal and written communication with strong attention to detail.

Responsibilities

• Manage an assigned portfolio of customer accounts with collections and credit risk responsibilities.
• Monitor past-due balances and contact customers by phone and email to secure payment.
• Process chargebacks and deductions, coordinating with internal teams to recover amounts.
• Review customer credit during onboarding and ongoing for appropriate limits and terms.
• Prepare AR aging and report to external credit agencies as required.
• Collaborate with Sales to adjust credit limits, terms, or approvals as needed.

Skills

Analytical thinking

Communication skills

Detail oriented

Multitasking

Tools

SAP

Excel

Microsoft Office

Customer portals

Job description

Pentland Brands, via Speedo, seeks a Credit and Chargeback Analyst to join the North America finance team. You will manage a portfolio of U.S.

and Canadian accounts, handle collections, credit risk assessments, and chargeback resolution, working closely with Sales and Cash Applications to protect cash flow. The role requires 3–5+ years in B2B credit or AR, strong Excel skills, and experience with SAP or customer portals.