Credit Card Disputes Analyst – Hybrid Raleigh

Experis-US; Raleigh (NC); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Ad--

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match Weekly Pay

Job summary

ManpowerGroup is seeking a Credit Card Disputes Analyst in Raleigh, NC, with hybrid onsite work. The role involves independently investigating non-fraud disputes from intake to resolution, validating classifications, and gathering supporting documentation.

The candidate will analyze merchant responses, mitigate losses, and recover funds as appropriate, ensuring compliance with Visa/Mastercard rules and applicable regulations. Strong communication and attention to detail are essential.

Qualifications

• Strong written and verbal communication for dispute documentation and inquiries.
• Ability to collaborate with colleagues while handling high-volume workload.
• Strong critical thinking and problem-solving with attention to detail.

Responsibilities

• Independently investigate and resolve non-fraud credit card disputes from intake through resolution.
• Review, validate, and process disputes by determining classifications and gathering documentation.
• Analyze merchant responses and mitigate financial losses; recover funds when appropriate.
• Process provisional credits and account corrections while ensuring accurate outcomes for members.
• Resolve cardholder liability following Visa, Mastercard, and state/federal regulations.

Skills

Communication

Teamwork

Analytical thinking

Customer service

Education

High school diploma or equivalent

Job description

ManpowerGroup is seeking a Credit Card Disputes Analyst in Raleigh, NC, with hybrid onsite work. The role involves independently investigating non-fraud disputes from intake to resolution, validating classifications, and gathering supporting documentation.

The candidate will analyze merchant responses, mitigate losses, and recover funds as appropriate, ensuring compliance with Visa/Mastercard rules and applicable regulations. Strong communication and attention to detail are essential.