Credit Card Disputes Analyst: Detail-Driven Resolver

Experis (Austria); Raleigh (NC); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending-Count

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Credit Card Disputes Analyst to join the card operations and member support function in Raleigh, NC. The role focuses on investigating and resolving non-fraud disputes, reviewing classifications, and gathering necessary documentation to ensure accurate outcomes for members.

The ideal candidate will possess strong communication, analytical, and customer service skills, and be able to work both independently and collaboratively in a high-volume environment, with hybrid

Qualifications

• Investigate and resolve non-fraud credit card disputes from intake through resolution.
• Review, validate, and process disputes by determining claim classifications and gathering supporting documentation.
• Analyze merchant responses, mitigate financial losses, and recover funds when appropriate.
• Process provisional credit adjustments and account corrections as needed, ensuring accurate outcomes for members.
• Resolve cardholder liability based on findings while following Visa, Mastercard, and applicable federal and state regulations.

Responsibilities

• Independently investigate and resolve non-fraud credit card disputes from intake through resolution.
• Review, validate, and process disputes by determining appropriate claim classifications and gathering supporting documentation.
• Analyze merchant responses, mitigate financial losses, and recover funds when appropriate.
• Process provisional credit adjustments and account corrections as needed, ensuring accurate outcomes for members.
• Resolve cardholder liability based on findings while following Visa, Mastercard, and applicable federal and state regulations.

Skills

Dispute resolution

Attention to detail

Analytical thinking

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

ManpowerGroup is seeking a Credit Card Disputes Analyst to join the card operations and member support function in Raleigh, NC. The role focuses on investigating and resolving non-fraud disputes, reviewing classifications, and gathering necessary documentation to ensure accurate outcomes for members.

The ideal candidate will possess strong communication, analytical, and customer service skills, and be able to work both independently and collaboratively in a high-volume environment, with hybrid