Credit Card Disputes Analyst

Experis (Austria); Raleigh (NC); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending-Count

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Credit Card Disputes Analyst to join the card operations and member support function in Raleigh, NC. The role focuses on investigating and resolving non-fraud disputes, reviewing classifications, and gathering necessary documentation to ensure accurate outcomes for members.

The ideal candidate will possess strong communication, analytical, and customer service skills, and be able to work both independently and collaboratively in a high-volume environment, with hybrid

Qualifications

• Investigate and resolve non-fraud credit card disputes from intake through resolution.
• Review, validate, and process disputes by determining claim classifications and gathering supporting documentation.
• Analyze merchant responses, mitigate financial losses, and recover funds when appropriate.
• Process provisional credit adjustments and account corrections as needed, ensuring accurate outcomes for members.
• Resolve cardholder liability based on findings while following Visa, Mastercard, and applicable federal and state regulations.

Responsibilities

• Independently investigate and resolve non-fraud credit card disputes from intake through resolution.
• Review, validate, and process disputes by determining appropriate claim classifications and gathering supporting documentation.
• Analyze merchant responses, mitigate financial losses, and recover funds when appropriate.
• Process provisional credit adjustments and account corrections as needed, ensuring accurate outcomes for members.
• Resolve cardholder liability based on findings while following Visa, Mastercard, and applicable federal and state regulations.

Skills

Dispute resolution

Attention to detail

Analytical thinking

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Our client, a financial services organization, is seeking a Credit Card Disputes Analyst to join their team. As a Credit Card Disputes Analyst, you will be part of the card operations and member support function, supporting the dispute resolution workflow. The ideal candidate will have strong attention to detail, confident analytical problem-solving, and professional customer service skills that will align successfully in the organization.

Job Title: Credit Card Disputes Analyst

Location: Raleigh, NC (hybrid onsite)

Pay Range: $25/hr W2 (not eligible for C2C or visa sponsorship)

What's the Job?

• Independently investigate and resolve non-fraud credit card disputes from intake through resolution.
• Review, validate, and process disputes by determining appropriate claim classifications and gathering supporting documentation.
• Analyze merchant responses, mitigate financial losses, and recover funds when appropriate.
• Process provisional credit adjustments and account corrections as needed, ensuring accurate outcomes for members.
• Resolve cardholder liability based on findings while following Visa, Mastercard, and applicable federal and state regulations.

What's Needed?

• High school diploma or equivalent.
• Strong written and verbal communication skills for clear, accurate dispute documentation and member inquiries.
• Ability to work collaboratively while managing a high-volume workload independently.
• Strong critical thinking, analytical, and problem-solving skills with a high level of attention to detail.
• Professional customer service skills and the ability to remain cordial and professional with members and internal partners.

What's in it for me?

• Opportunity to support members by ensuring accurate, compliant dispute outcomes.
• Structured dispute workflow with clear expectations for claim accuracy, resolution, and communication.
• Hands-on experience applying Visa/Mastercard and regulatory requirements to real dispute cases.
• Role focused on analytics, investigation, and risk mitigation through careful review and documentation.
• Contract/perm opportunity with on-site work at the Yonkers Rd location (interview process and times: TBD).

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.