Fraud Support Analyst – Hybrid Banking Ops

Matlen Silver; North Carolina; Híbrido; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, vision, and dental insurance (

401(k) plan (employee contributions)

Descripción de la vacante

Matlen Silver is seeking a detail-oriented Fraud Analyst / Fraud Support Specialist in Charlotte, NC for a 4-month hybrid role. Primary duties include handling fraud inquiries, assisting with account concerns, and maintaining discretion with sensitive financial information.

The position requires solid communication, customer service skills, and the ability to de-escalate difficult situations. Training is onsite with a subsequent hybrid schedule, including weekends.

Formación

• Experience in banking, financial services, or customer-facing financial operations.
• Strong written and verbal communication skills.
• Excellent customer service and conflict-management abilities.
• High emotional intelligence (EQ) and ability to de-escalate.
• Basic computer proficiency, including Microsoft Office.
• Strong attention to detail, organization, and multitasking.
• Ability to prioritize work and handle sensitive information with discretion.
• Positive attitude, professionalism, and willingness to accept feedback.

Responsabilidades

• Support customers with fraud-related inquiries and account concerns.
• Review and assist with investigating suspicious or potentially fraudulent transactions.
• Handle customer escalations professionally with effective conflict-resolution and de-escalation.
• Research account information and document findings accurately.
• Maintain confidentiality and discretion with sensitive financial information.
• Manage multiple priorities in a fast-paced, high-volume environment.
• Follow established banking procedures, compliance guidelines, and operational standards.
• Communicate clearly and professionally with customers and internal teams.

Conocimientos

Communication

Conflict management

Attention to detail

Multitasking

Microsoft Office

Customer service

Discretion with sensitive information

Herramientas

LexisNexis

Microsoft Office

Descripción del empleo

Matlen Silver is seeking a detail-oriented Fraud Analyst / Fraud Support Specialist in Charlotte, NC for a 4-month hybrid role. Primary duties include handling fraud inquiries, assisting with account concerns, and maintaining discretion with sensitive financial information.

The position requires solid communication, customer service skills, and the ability to de-escalate difficult situations. Training is onsite with a subsequent hybrid schedule, including weekends.