Credit Card Center Specialist - Growth & Customer Impact

TD; Mount Laurel Township (NJ); Sur place; USD 30 000 - 38 000; Plein temps

Résumé du poste

TD in Mount Laurel, New Jersey, is hiring for a Contact Center Representative- Credit Card to foster strong customer relationships. You will provide quality service and sales, handling inquiries across phone, chat, and written channels with a professional approach.

The role requires 1+ years in customer service, the ability to communicate finances clearly, and bilingual English/Spanish capabilities. Onsite training and a collaborative team environment are available.

Qualifications

• High School Diploma or GED.
• 1+ years of related customer service experience; or equivalent work experience in Retail, banking, or contact center.
• Able to communicate financial information clearly to a wide range of customers.
• Team oriented in a fast-paced environment with resiliency.
• Able to work specific shifts including weekends, late nights, overnights, and holidays.

Responsabilités

• Handle inbound phone, email, chat and other inquiries with a positive, professional tone.
• Communicate product/services details including digital banking and self-serve options.
• Perform a broad range of financial transactions with accuracy and efficiency.
• Adhere to bank policies and procedures to minimize risk.

Connaissances

Customer service

Bilingual (English/Spanish)

Communication skills

Team player

Formation

High School Diploma or GED

Outils

CRM systems

Description du poste

TD in Mount Laurel, New Jersey, is hiring for a Contact Center Representative- Credit Card to foster strong customer relationships. You will provide quality service and sales, handling inquiries across phone, chat, and written channels with a professional approach.

The role requires 1+ years in customer service, the ability to communicate finances clearly, and bilingual English/Spanish capabilities. Onsite training and a collaborative team environment are available.