Credit Card Administrator

The Citizens Bank; Philadelphia (MS); Presencial; USD 27.000 - 38.000; Jornada completa

Descripción de la vacante

The Citizens Bank in Philadelphia, MS is seeking a Credit Card Administrator to support the bank's credit card portfolio. This on-site role runs Monday–Friday, 8:00 am–5:00 pm and requires strong communication and basic loan operations skills. You will process applications, payments, and card maintenance while ensuring accuracy and compliance.

The ideal candidate has 3–12 months experience in loan support or administration, a High School diploma or higher, and proficiency with Microsoft Office.

Formación

• 3 - 12 months' successful experience in loan support, loan operations or administration.
• Exceptional verbal and written communication skills.
• Knowledge/Use of Microsoft Office products.
• Ability to work within time constraints.
• High School Diploma or Higher.

Responsabilidades

• Oversee the administrative functions of the bank's credit card program.
• Process new credit card applications.
• Process payments to credit card accounts.
• Image and index credit card applications with the imaging system.
• Handle charge-offs per bank guidelines and perform file maintenance.
• Conduct due diligence on credit card fraud claims.
• Provide client service to credit card holders via calls and emails.
• Reconcile and balance credit card GLs.
• Reorder or cancel credit cards as needed.
• Address issues reopening/unblocking cards and provide periodic delinquency reports to branch managers.

Conocimientos

Verbal communication

Written communication

Time management

Educación

High School Diploma or Higher

Herramientas

Microsoft Office

Descripción del empleo

The Citizens Bank of Philadelphia is currently seeking a Credit Card Administrator, as follows:

Position: Credit Card Administrator. Location: Philadelphia, MS. Hours: Monday - Friday, 8 to 5.

About the Position

Provides support by efficiently and effectively servicing the bank's credit card portfolio.

About the Opportunity

The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions. Our high-tech, high-touch approach to full-service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We’re different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people. Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.

Essential Duties

• Oversee the administrative functions of the bank's credit card program.


• Key new credit card applications.


• Key payments to credit card accounts.


• Image and index credit card applications with the appropriate bank imaging system.


• Process charged off credit cards per bank guidelines.


• Perform file maintenance on credit card accounts.


• Perform due diligence on credit card fraud claims.


• Provide client service to credit card account holders, including answering calls and emails.


• Reconcile and balance credit card GLs.


• Reorder and/or cancel credit cards, as needed.


• Handle issues related to reopening/unblocking credit cards, as needed.


• Provide periodic reports to branch managers regarding delinquencies of credit card portfolios.

Other duties as required by supervisory personnel.

The Right Person

• 3 - 12 months' successful experience in loan support, loan operations or administration.


• Exceptional Verbal and Written Communication Skills.


• Knowledge/Use of Microsoft Office products.


• Ability to work within time constraints.


• High School Diploma or Higher.

VEVRAA Federal Contractor