Credit Card Programs Administrator

The Citizens Bank; Philadelphia (MS); On-site; USD 27,000 - 38,000; Full time

Job summary

The Citizens Bank in Philadelphia, MS is seeking a Credit Card Administrator to support the bank's credit card portfolio. This on-site role runs Monday–Friday, 8:00 am–5:00 pm and requires strong communication and basic loan operations skills. You will process applications, payments, and card maintenance while ensuring accuracy and compliance.

The ideal candidate has 3–12 months experience in loan support or administration, a High School diploma or higher, and proficiency with Microsoft Office.

Qualifications

• 3 - 12 months' successful experience in loan support, loan operations or administration.
• Exceptional verbal and written communication skills.
• Knowledge/Use of Microsoft Office products.
• Ability to work within time constraints.
• High School Diploma or Higher.

Responsibilities

• Oversee the administrative functions of the bank's credit card program.
• Process new credit card applications.
• Process payments to credit card accounts.
• Image and index credit card applications with the imaging system.
• Handle charge-offs per bank guidelines and perform file maintenance.
• Conduct due diligence on credit card fraud claims.
• Provide client service to credit card holders via calls and emails.
• Reconcile and balance credit card GLs.
• Reorder or cancel credit cards as needed.
• Address issues reopening/unblocking cards and provide periodic delinquency reports to branch managers.

Skills

Verbal communication

Written communication

Time management

Education

High School Diploma or Higher

Tools

Microsoft Office

Job description

The Citizens Bank in Philadelphia, MS is seeking a Credit Card Administrator to support the bank's credit card portfolio. This on-site role runs Monday–Friday, 8:00 am–5:00 pm and requires strong communication and basic loan operations skills. You will process applications, payments, and card maintenance while ensuring accuracy and compliance.

The ideal candidate has 3–12 months experience in loan support or administration, a High School diploma or higher, and proficiency with Microsoft Office.