Credit Automation & Process Improvement Analyst

southstatebank; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

The SouthState Credit Administration team seeks a skilled Business Analyst to support strategy, process improvement, AI and automation enablement, and operational effectiveness across Credit Administration.

You will work with business stakeholders to evaluate processes, document requirements, strengthen controls, and drive responsible use of AI and workflow tools that enhance efficiency and decision-making.

Qualifications

• Bachelor's degree in Business, Finance, IS, Analytics or related field.
• 4–7 years in business analysis, process improvement, or project delivery.
• Experience documenting requirements, procedures, and cross-functional initiatives.
• Strong analytical, communication, and problem-solving abilities.

Responsibilities

• Analyze Credit Administration processes, document current-state activities, and identify gaps.
• Develop and maintain business requirements, process maps, and decision logs.
• Evaluate AI, automation, and workflow opportunities with stakeholders.
• Support cross-functional initiatives with leaders in Credit, Operations, Risk, Compliance, and Internal Audit.
• Prepare status updates, manage milestones, risks, and action items.

Skills

Business analysis

Requirements elicitation

Process analysis

Root-cause analysis

Documentation

Analytical thinking

Communication

Education

Bachelor's degree in Business, Finance, Information Systems, Analytics

Job description

The SouthState Credit Administration team seeks a skilled Business Analyst to support strategy, process improvement, AI and automation enablement, and operational effectiveness across Credit Administration.

You will work with business stakeholders to evaluate processes, document requirements, strengthen controls, and drive responsible use of AI and workflow tools that enhance efficiency and decision-making.