Credit Associate

Coastal Sunbelt Produce; Laurel (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Coastal Sunbelt Produce in Laurel, MD is seeking a Credit & Collections Administrator to manage customer accounts, oversee overdue items, and coordinate the documentation required for the credit process.

You will maintain timely written records of all interactions, respond to inquiries, and work with the Sales team to resolve invoice discrepancies and unapplied payments. Strong communication and organization are essential.

Qualifications

• High school degree or GED is required.
• 1–2 years of administrative experience.
• Proficient in Microsoft Office software and customer database platforms.
• Excellent written and verbal communication; ability to work independently.

Responsibilities

• Communicate all documents needed for Credit Application Process to potential customers.
• Responsible for timely collections and communicate with customers i.e. account status.
• Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information.
• Respond to customer inquiries and review documents to further explain invoice differences.
• Research and resolve unidentified and unapplied payments.
• Provide customers with invoice copies and/or statements, as needed.
• Provide research related to short payments and deductions.
• Communicate with Sales team pertaining to credit and collections.

Skills

Verbal and written communication

Organization

Time Management

MS Office proficiency

Education

High school degree or GED

Tools

Microsoft Office

Customer database platforms

Excel (basic)

Job description

Job Profile Summary

Manages or performs work in some/all the following areas: Collection and maintenance of customer accounts

Job Profile Summary

Manages or performs work in some/all the following areas: Collection and maintenance of customer accounts

• Follow-up correspondence, resolution, and escalation of overdue accounts.

Must Possess excellent written and verbal communication skills and be able to work independently.

Responsibilities

• Communicate all documents needed for Credit Application Process to potential customers.
• Responsible for timely collections and communicate with customers i.e. account status
• Maintain timely written documentation and support for all customer interactions, detailed collection notes and contact information
• Respond to customer inquiries and review documents to further explain invoice differences
• Research and resolve unidentified and unapplied payments
• Provide customers with invoice copies and/or statements, as needed
• Provide research related to short payments and deductions
• Communicate with Sales team pertaining to credit and collections

Education

High school degree or GED

Minimum Experience

1-2 years of administrative experience

Skills

• Proficient in Microsoft Office software and customer database platforms
• Organization
• Time Management
• Verbal and written communication
• Basic Excel Knowledge