Credit and Collections Specialist

Accrue Partners; Houston (TX); Remote; USD 52,000 - 76,000; Full time

Job summary

AccruePartners is seeking an experienced Credit & Collections professional to manage a high-dollar portfolio in a remote role. You will conduct account analysis, monitor delinquencies, and develop tailored collection strategies to balance cash flow and risk while preserving customer relationships.

Collaborate with Sales, Billing, and Operations, utilizing ERP systems and automated tools to drive process improvements and stronger controls across North America and Europe.

Qualifications

• 2-4 years of progressive B2B accounts receivable, credit, or collections experience.
• Experience independently managing a complex or high-dollar customer portfolio.
• Strong collections experience with analytical problem-solving and account reconciliation.
• Ability to investigate recurring AR issues rather than single transactions.
• Experience identifying process gaps and recommending improvements to workflows, controls, reporting, or automation.
• Familiarity with billing disputes, deductions, short-pays, unapplied cash, aging analysis, and credit-risk indicators.
• Comfortable partnering with Sales and other departments to resolve customer issues while protecting the business relationship.
• Experience in industrial distribution, integrated supply, manufacturing, wholesale distribution, or another complex B2B environment is helpful.

Responsibilities

• Independently manage a portfolio of high-dollar, strategically important customer accounts.
• Monitor past-due balances, payment performance, delinquency trends, and credit risks.
• Develop customer-specific collection strategies balancing cash flow, risk, and relationships.
• Investigate billing disputes, short-pays, deductions, and unapplied cash with Billing and Cash Applications.
• Identify recurring issues and root causes behind delayed or incomplete payments.
• Partner with Sales, Customer Service, and Operations to correct account issues and prevent recurrence.
• Recommend credit holds, order cancellations, or escalation when appropriate.
• Maintain customer credit limits and payment terms in ERP systems.
• Prepare monthly portfolio summaries, collection forecasts, and analysis of delinquency and dispute drivers.
• Use reporting and analytics to improve portfolio performance and collection efficiency.
• Help strengthen AR controls, processes, documentation, and team practices.

Skills

Excel

Analytical problem-solving

Accounts receivable

Credit risk evaluation

Billing disputes resolution

Communication

Independent work

Education

Associate's degree in Accounting, Finance, or Business Administration

Tools

Infor SXe

AS400

GetPaid

ERP systems

Job description

THE TEAM YOU WILL BE JOINING

• Established industrial distribution and supply-chain solutions company supporting customers across North America and Europe
• Join a collaborative Credit & Collections function responsible for managing complex B2B customer relationships
• Partner closely with Sales, Customer Service, Operations, Billing, Cash Applications, and Finance leadership
• Join a data-driven environment focused on automation, root-cause analysis, stronger controls, and continuous process improvement

LOCATION

• Remote

WHAT THEY OFFER YOU

• Ownership of a portfolio that includes some of the company's largest and most strategic customer accounts
• Opportunity to combine hands-on collections with account analysis, credit-risk evaluation, and process improvement
• Exposure to complex B2B accounts across the industrial distribution and integrated supply sectors
• Ability to work cross-functionally to resolve billing disputes, deductions, short-pays, unapplied cash, and recurring account issues
• Opportunity to identify the underlying causes of AR problems and recommend sustainable solutions
• Experience using multiple ERP systems, automated collection tools, reporting, and analytics
• Ability to influence collection strategies, credit decisions, account controls, and workflow improvements
• Opportunity to participate in peer training and help strengthen the broader Credit & Collections team

WHY THIS ROLE IS IMPORTANT

• Independently manage a portfolio of high-dollar and strategically important customer accounts
• Monitor past-due balances, payment performance, delinquency trends, and emerging credit risks
• Develop customer-specific collection strategies that balance cash flow, risk management, and customer relationships
• Investigate billing disputes, short-pays, deductions, and unapplied cash in partnership with Billing and Cash Applications
• Identify recurring issues and determine the root causes behind delayed or incomplete payments
• Partner with Sales, Customer Service, and Operations to correct account issues and prevent them from recurring
• Recommend credit holds, order cancellations, management escalation, or third-party collection activity when appropriate
• Maintain customer credit limits and payment terms within the company's ERP systems
• Prepare monthly portfolio summaries, collection forecasts, and analysis of delinquency and dispute drivers
• Use reporting, analytics, and automated workflows to improve portfolio performance and collection efficiency
• Help strengthen AR controls, processes, documentation, and team-wide best practices

THE BACKGROUND THAT FITS

• Approximately 2-4 years of progressive B2B accounts receivable, credit, or collections experience
• Experience independently managing a complex or high-dollar customer portfolio
• Strong collections experience combined with analytical problem-solving and account reconciliation skills
• Demonstrated ability to investigate recurring AR issues rather than simply resolve individual transactions
• Experience identifying process gaps and recommending improvements to workflows, controls, reporting, or automation
• Familiarity with billing disputes, deductions, short-pays, unapplied cash, aging analysis, and credit-risk indicators
• Comfortable partnering with Sales and other departments to resolve customer issues while protecting the business relationship
• Experience in industrial distribution, integrated supply, manufacturing, wholesale distribution, or another complex B2B environment is helpful
• Familiarity with automated collections platforms, credit-management systems, and ERP environments
• GetPaid, Infor SXe, AS400, or other Infor system experience is helpful but not required
• Proficiency in Excel, including sorting, filtering, VLOOKUPs, and pivot tables
• Associate's degree in Accounting, Finance, or Business Administration preferred; relevant experience may be considered in place of a degree
• Professional and diplomatic communicator who is proactive, organized, analytical, and comfortable working independently.