Work From Home Credit Specialist

Colony Brands; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

DM Services, Inc. seeks a Credit Specialist to handle customer inquiries, manage credit status, and support order information by phone and email across our direct marketing platforms.

This role requires navigating multiple screens in our computer systems to resolve issues while maintaining positive customer relations. Candidates must be 18+ and reside in Iowa or Wisconsin; most communications will occur via email with provided addresses.

Responsibilities

• Maintain positive customer relations while answering incoming phone calls.
• Address customer inquiries and concerns pertaining to recent orders, account information and credit status.
• Access multiple screens of information in the computer system.

Job description

DM Services, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program

*This position is only open to candidates 18 years or older living in Iowa or Wisconsin.*

Credit Specialist job responsibilities include maintaining positive customer relations while answering incoming phone calls. Specialists address various types of customer inquiries and concerns pertaining to recent orders, account information and credit status. They also access multiple screens of information in the computer system.

Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from [e-mail] and [e-mail]. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

Preferred Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
  • AMD Ryzen 2nd Generation or newer OR
  • INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet

• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi‑Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
  • AMD 2.1GHZ or higher OR
  • INTEL 1.8GHZ or higher, OR
  • INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space

Dedicated High Speed Internet

• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi‑Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

About Us

DM Services, Inc. provides customer service regarding credit and account receivable services for leading direct marketing companies. DM Services, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.