Credentialed Trainer - Information Services Department

County-of-Riverside; Moreno Valley (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The County of Riverside Information Services Department at Riverside University Health System (RUHS) seeks a Credentialed Trainer to join the Moreno Valley team to educate healthcare professionals on the Epic EHR system and related workflows. The role emphasizes clear communication, organizational skills, and collaborative problem solving.

You will deliver classroom instruction, develop EPIC materials, support go-live implementations, coordinate Epic Champion communications, and travel to RUHS

Qualifications

• Epic experience in healthcare settings, ambulatory/outpatient preferred.
• Epic Ambulatory credentialing.
• Experience delivering classroom instruction and staff training.
• Experience creating and maintaining training materials such as Epic tip sheets.

Responsibilities

• Provide classroom instruction and hands-on training for the EHR (Epic).
• Support end-user documentation workflows and tip sheets.
• Troubleshoot system issues and assist with go-live implementations.
• Coordinate Epic Champion communications and meetings.
• Support performance improvement initiatives within the department.

Skills

Epic experience in healthcare

Classroom instruction

Training and technical support

Communication skills

Education

High school diploma or GED

Tools

EPIC system

Job description

The County of Riverside's Information Services Department at Riverside University Health System (RUHS) is seeking a Credentialed Trainer to join our team in Moreno Valley.

We are looking for a motivated, organized, and collaborative individual who is passionate about supporting healthcare professionals through technology and education. The ideal candidate wil be a self-starter with strong communication, problem-solving, and instructional skills who can contribute to a team committed to improving the end-user experience and supporting quality patient care.

The Credentialed Trainer will be responsible for providing classroom instruction and hands-on training to new employees on the Electronic Health Record (EHR) system, including EPIC applications. Responsibilities include providing end-user support with clinical documentation and workflows, developing and maintaining EPIC training materials and tip sheets, troubleshooting system-related issues, and assisting with technical project implementations. The position will also coordinate Epic Champion communications and meetings and support departmental performance improvement initiatives. This position requires possession a valid California Driver's License and the ability to travel to various RUHS locations throughout Riverside County, including clinics, correctional facilities, and other healthcare facilities, to provide on-site training and elbow-to-elbow support.

Desired Qualifications:

• Experience working with Epic in a healthcare setting, preferably in an ambulatory or outpatient clinic environment.
• Epic Ambulatory module credentialing.
• Experience providing classroom instruction, staff training, and technical support.
• Experience developing and maintaining training materials, including Epic tip sheets and instructional resources.

License and Credentialing Requirement:

• A valid California Driver's License
• Must successfully complete an Electronic Health Record (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire.

Work Schedule:

9/80, Monday through Thursday, Hours: 7:00 a.m. to 4:30 p.m. and every other Friday, Hours: 7:00 a.m. to 3:30 p.m.

Meet the Team!

Every day at Riverside University Health System Medical Center, a dedicated team of healthcare professionals and support staff come together to improve lives across Riverside County. Our nationally recognized programs and specialized services thrive because of the diverse talents and commitment of our team members. No matter your background or skill set, you’ll discover meaningful opportunities and a strong sense of purpose here.

To learn more about RUHS Medical Center, please visit www.ruhealth.org.

Key Responsibilities

• Conduct trainings in the operation and use of software and application systems to staff.
• Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs or customer satisfaction.
• Maintain technical documentation and procedures for using and navigating software and application systems.
• Consult with users on the use of technology, products and services in the classroom; administer tests on the information provided to users.
• Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.
• Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.
• Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.
• Review software products and applications, system solutions and workflows; test software and applications.
• Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
• Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas.

OPTION I

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.

OPTION II

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)

ALL OPTIONS

Knowledge of: The principles, methods and techniques of adult learning and/or training program development; electronic health records systems (e.g., EPIC) or relevant organizational business software system/solution; principles of organization and administration; methods of evaluating training program effectiveness.

Ability to: Gather data, reason logically, draw valid conclusions, and make appropriate recommendations; identify and resolve training issues with an electronic health records system or relevant organizational business software solution; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Other Requirements

License/Certificate: Possession of a valid California Driver's License may be required.

Must successfully complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for assigned module within six (6) months of hire.

Physical Requirements

Ability to walk throughout various RUHS facilities, including clinics, correctional facilities, and other assigned locations, to provide on-site training and end-support, with or without reasonable accommodation.