Epic Credentialed Trainer - Full Time

Universal Hospital Services Inc.; Riverside (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Riverside Medical Clinic in Riverside, CA seeks an experienced trainer to design, deliver, and maintain our Epic training program for clinical and operational staff. The role combines classroom instruction with elbows-to-elbow coaching and ongoing application support onsite.

You will work with management to ensure training materials reflect current workflows, maintain documentation, and lead classes while building user proficiency in Epic modules and related processes.

Qualifications

• AA degree in computer science or related field preferred.
• Minimum two years of healthcare operations experience using Epic.
• Strong computer and organizational knowledge for workflows.
• Experience with adult education or training delivery.

Responsibilities

• Facilitates and leads Epic training courses, from setup to follow-up.
• Designs, develops, and maintains instructional materials.
• Maintains policy and procedure documentation.
• Provides elbow-to-elbow training and end-user support.
• Maintains proficiency with current Epic features and configurations.
• Builds and tests training environments and troubleshoots issues.
• Presents information clearly, verbally and in writing.
• Follows up with trainees to offer additional support.
• Serves as an expert educator to internal staff.
• Performs other duties as assigned.

Skills

Epic training

Adult education

Training delivery

Documentation

Education

AA degree in CS (preferred)

Epic training/experience in healthcare ops

Job description

Responsibilities

Come and join the RMC Family!

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Summary: Works with management and principal trainer(s) to deliver and maintain the training program for the roles in the application(s) assigned. Trainers, (Credentialed Trainers), must have a solid understanding of operations relevant to their application(s) that may include clinical documentation, orders, scheduling, patient-clinic communications, result routing, charge entry, coding, claims to process, and patient billing. In addition to leading classes, trainers are responsible for providing support and informal training to end-users, including elbow-to-elbow support. Trainers may also be assigned application support roles working with applications analysts. Position is On-site.

Qualifications

On-Site Position

Education and Experience

• AA degree in computer science or related field (preferred), Minimum two years of experience in healthcare operations using Epic and understanding operational workflows.
• Must possess strong computer and organizational knowledge and be detailed to understand workflows and system configurations.
• Experience with adult education and/or experience training or working in roles responsible for training.

Certificates, Licenses and Registrations

• Current Epic certification(s) for relevant applications.
• New hires have no more than 60 days from date of hire for completion of Epic training to meet required Epic certifications.

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

1. Facilitates and leads courses as assigned, including setup before each class, active facilitation of each class, and appropriate follow-up after each class.
2. Design, develop, and maintain instructional materials.
3. Maintains policy and procedure documentation.
4. Share feedback from others and help to incorporate feedback into existing training and training administration procedures.
5. Maintains proficiency with current and new/upcoming Epic features.
6. Assists with building and testing of training environments and providing support and troubleshooting issues.
7. Presents information verbally and in writing in a clear and easy-to-understand manner.
8. Follows up with trainees outside of the classroom to offer additional support.
9. Serves as an expert educator to internal staff.
10. Performs other duties as assigned

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.