Principal Trainer - HIM

LCS Lifespan Corporate Services d/b/a Brown University Health; United States; On-site; USD 86,000 - 143,000; Full time

Job summary

Brown University Health seeks an experienced training professional to design, deliver, and evaluate adult education programs for electronic health record systems and related applications. The role emphasizes systematic, iterative, and evidence-based training design, with collaboration across management and project teams to meet organizational goals.

Responsibilities include diagnosing training needs, coordinating program logistics, and ensuring documentation and collateral are clear.

Qualifications

• BACHELOR'S degree in computer science, education, business or related field is required.
• A master’s degree is strongly preferred.
• Experience with instructional technology and adult education programming.

Responsibilities

• Designs, delivers and evaluates training programs to support system implementation and optimization.
• Consults with managers to diagnose system-related challenges and plan training interventions.
• Manages administrative aspects of educational programs including scheduling and communications.
• Oversees training content documentation and materials preparation.

Skills

Instructional design

Adult education

Systems analysis

Project teamwork

Communication

Education

Bachelor's degree in computer science, education, business or related field

Master’s degree preferred

Job description

SUMMARY

As supervised by the Information Services Training Manager, provides professional-level training to users of the electronic health record system and other applications as required. Collaboratively designs, delivers and evaluates training program curricula. Consults on and facilitates assessments of employee skills related to electronic records technology, business operations, and clinical management, among other functions. Assesses and advises on various aspects of project implementation related to technology training and process workflow. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

Designs, delivers and evaluates training programs in support of successful system implementation and optimization, utilizing methods that meet or exceed established training standards and that ensure activities, deliverables, and results are characterized by the following: Systematic, demonstrating that the prescribed sequence is logical; Systemic, ensuring the inclusion of processes that are critical for successful adoption and utilization; Reliable, such that the included components are documented in sufficient clarity and detail so as to be universally applied, minimizing variability of outcomes among users; Iterative, to facilitate the effective repetition of analysis, design, development, implementation, and evaluation multiple times during any project; and Empirical, to support ongoing data gathering throughout the process, enabling designers to formulate evidence-based system design decisions. In response to changes in policies, technologies and special needs as determined by project leadership, collaborates in assessing training needs to ensure planned training programs address identified needs of individuals and workgroups as well as organizational priorities and managerial performance requirements. Consults with managers and supervisors to diagnose and address system-related challenges and to plan and implement appropriate problem-solving interventions. Consults as needed with others responsible for implementation of agreed-upon solutions. Manages all administrative aspects of assigned educational programs directly or through administrative support personnel to include scheduling training locations; producing program announcements, handouts, follow-up communications and related collaterals; arranging for provision of audiovisual hardware and software; overseeing registration of participants; and preparing or overseeing preparation of all program documentation as needed. Selectively attends external workshops, professional association conferences and the like to research information, evaluate performance of external training consultants and materials being considered for purchase. Maintains or develops current professional skills in areas of expertise. May serve on job-related Brown University Health task forces, process improvement teams and committees. May represent Brown University Health in relationships with colleges/universities offering both degree and non-credit programs in technical disciplines and related fields. May supervise projects and activities of graduate student interns in technical training or management fields. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE: Bachelor's degree in computer science, education, business or related field is required. A master’s degree is strongly preferred. Technical knowledge and analytical ability to incorporate instructional technology effectively into educational programming, including self-instructional and computer-based training programs. The professional level of knowledge of the development, design requirements, administration, implementation and evaluation of adult educational programming related to technology implementation. Demonstrated aptitude in the abilities required for systems and workflow analysis, as evidenced by successful completion of the vendor-provided screening test and certification process, the ability to function and communicate effectively as a member of a project team, and the interpersonal skills to elicit and convey details of business and clinical operations and workflow processes to assure the optimal adoption and utilization of the electronic health record system. Strategic thinking to influence the planning and forecasting of the organization’s technology training needs. Superior platform skills for effective training delivery. Demonstrated ability to design and effectively write documentation for technologically based and other workshop training experiences. Experience in working with electronic health record and/or other enterprise wide clinical or administrative health related technology platforms. Experience working in a health care setting and knowledge of the roles, processes and desired outcomes pertaining to healthcare delivery and clinical practice.

EXPERIENCE

At least three years of current, relevant experience in training and education consultation, preferably in a mid-to-large sized healthcare organization. Experience-based knowledge of advanced instructional theory and techniques; hands-on microcomputer use; and design and development of education materials is desirable. Experience in formal process improvement methodologies (e.g., Lean, Six Sigma, TQM, PDCA) desired.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Work is typically performed in an office setting.

SUPERVISORY RESPONSIBILITY

None.

Pay Range

Pay Range: $86,382.40-$142,542.40

EEO Statement

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location and Working Hours

Location: Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type: Days, Flexible Hours

Work Shift: Day

Daily Hours: 8 hours

Driving Required: Yes

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

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