Creator Support Specialist - Trust & Safety

TikTok; Los Angeles (CA); On-site; USD 30,000 - 43,000; Full time

Job summary

TikTok is hiring a Creator Support Specialist in Los Angeles to be the frontline for our creator community. You will handle chats, emails, and tickets, providing fast, accurate guidance while navigating multiple systems.

The role requires empathy, confidentiality, and a passion for helping creators feel heard and supported. You’ll work with the Creator Safety & Support Team to resolve issues, stay current on policy changes, and collaborate with partners to improve creator experiences across

Qualifications

• 2+ years in customer support or user-facing service roles with chat or email experience.
• Experience with CRM/CS software and quick learner of new tools.
• Excellent written English, professional and concise writing style.
• Strong multitasking, prioritisation, and problem-solving across systems.
• Empathetic, user-first mindset with clear communication and attention to detail.

Responsibilities

• Deliver fast, accurate, and compassionate support to creators via chat, email, ticket queues, and in-app messages.
• Navigate multiple dashboards, tools, workflows, and SOPs simultaneously.
• Stay up-to-date on policy and product changes to provide real-time accurate guidance.
• Collaborate with internal partners to elevate issues, create solutions, and improve creator experiences.
• Contribute to ongoing projects that strengthen safety, efficiency, and community trust.
• Provide white-glove support to our high-value creators across multiple communication channels.
• Master TikTok’s internal and external systems to diagnose issues quickly.
• Navigate safety-related concerns with clarity, care, and confidentiality.
• Collaborate with cross-functional partners to drive resolutions and elevate support processes.
• Represent TikTok with empathy, patience, and a deep understanding of our creator experience.

Skills

Customer support

Chat support

CRM software

English writing

Multitasking

Tools

Salesforce

Zendesk

Intercom

Avaya

Job description

TikTok is hiring a Creator Support Specialist in Los Angeles to be the frontline for our creator community. You will handle chats, emails, and tickets, providing fast, accurate guidance while navigating multiple systems.

The role requires empathy, confidentiality, and a passion for helping creators feel heard and supported. You’ll work with the Creator Safety & Support Team to resolve issues, stay current on policy changes, and collaborate with partners to improve creator experiences across