Trust & Safety Support Specialist

TikTok USDS Joint Venture; Scottsdale (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

TikTok USDS Joint Venture is seeking a Customer Support Associate for its Trust & Safety team in Scottsdale. You will resolve incoming user tickets and safety inquiries across designated queues, applying SOPs and policy guidelines to deliver accurate, timely resolutions.

The role emphasizes clear written communication, adherence to performance metrics, and working in a fast-paced, shift-based environment that may include weekends and evenings. On-site work is required.

Qualifications

• 1+ year in Customer Support or related roles.
• Ability to explain policies clearly in writing.
• Comfort with flexible shifts including weekends/evenings.

Responsibilities

• Review and resolve user tickets and safety inquiries in assigned queues.
• Apply SOPs and policies to make accurate case determinations.
• Provide professional, empathetic written responses to users.
• Escalate complex issues per protocol to Leads or SMEs.

Skills

Written English communication

Customer support experience

Job description

TikTok USDS Joint Venture is seeking a Customer Support Associate for its Trust & Safety team in Scottsdale. You will resolve incoming user tickets and safety inquiries across designated queues, applying SOPs and policy guidelines to deliver accurate, timely resolutions.

The role emphasizes clear written communication, adherence to performance metrics, and working in a fast-paced, shift-based environment that may include weekends and evenings. On-site work is required.