Creator Ops Project Manager – US E‑commerce

TikTok; Los Angeles (CA); On-site; USD 116,000 - 198,000; Full time

Job summary

TikTok is seeking an experienced Project Manager to join the US E-commerce team, driving Operations Strategy initiatives and cross-functional projects. You will help improve productivity by streamlining initiatives and guiding key programs that touch creator operations, merchandising, and content quality.

This role requires strong analytical skills, experience in program management, and the ability to translate data into actionable decisions, with close collaboration across teams to set

Qualifications

• Bachelor’s degree in Business, Economics, Marketing, Data Science, or a related field.
• Strong analytical skills with a data-driven mindset; able to leverage metrics to guide decisions.
• Experience in program/project management, consulting, change management, or operations strategy.
• Demonstrated ability to manage projects from inception through successful implementation.
• Hands-on experience in process optimization and scaling efficiency initiatives.
• Proven experience collaborating with or managing cross-functional teams.
• Proficiency in Microsoft Office Suite; SQL and BI platforms (Looker, Tableau) to extract and translate data insights into actionable recommendations.

Responsibilities

• Develop in-depth knowledge of e-commerce creator operations, workflows, and systems.
• Use data-driven insights to inform decisions, track performance, and uncover improvement opportunities.
• Collaborate with cross-functional teams to align on priorities and execute business strategies.
• Identify and implement ways to optimize operational processes and increase productivity.
• Establish best-in-class frameworks for cross-team collaboration and ways of working.

Skills

Analytical skills

Program management

Cross-functional collaboration

Process optimization

SQL

Looker/Tableau

MS Office

MS Project

Education

Bachelor’s degree in Business, Economics, Marketing, Data Science, or related field

Tools

SQL

Looker

Tableau

MS Project

Job description

TikTok is seeking an experienced Project Manager to join the US E-commerce team, driving Operations Strategy initiatives and cross-functional projects. You will help improve productivity by streamlining initiatives and guiding key programs that touch creator operations, merchandising, and content quality.

This role requires strong analytical skills, experience in program management, and the ability to translate data into actionable decisions, with close collaboration across teams to set