Creator Community Manager

Creandum; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Off-sites

Apple hardware

Job summary

Passionfroot is seeking a Creator Community Manager to build and elevate our creator community. You will own the creator ecosystem, engaging partners and shaping programs that support creators at every stage, both internally and on the platform’s external face.

You will collaborate with Product, Support, and Operations to address issues, develop onboarding and education programs, and spotlight creator success stories to fuel growth and trust within a fast-growing startup.

Qualifications

• Experience in community management, creator partnerships, or customer success.
• Strong understanding of what makes creator communities thrive and feel valued.
• Ability to balance hands-on relationship building with scalable program design.
• Excellent written and verbal communication skills.
• Experience working cross-functionally with product, marketing, support, and operations.
• Strong organizational skills and ability to manage multiple initiatives.

Responsibilities

• Own the overall creator community strategy, including engagement, retention, advocacy, and satisfaction.
• Build relationships with creators and understand their needs, motivations, and pain points.
• Design and run community programs such as onboarding, education, events, ambassador programs, and feedback forums.
• Improve the end-to-end creator experience across the platform and reduce friction.
• Gather and synthesize creator feedback and partner with Product, Support, and Operations to address issues.
• Create resources, communications, and playbooks to help creators succeed.
• Monitor community health and sentiment using data and qualitative insights.
• Develop scalable systems for creator communication, recognition, and support.
• Partner with Marketing and Growth to highlight creator success stories and drive community-driven growth.
• Advocate for creators internally to inform platform improvements and business decisions.

Skills

Community management

Creator partnerships

Customer success

Cross-functional collaboration

Data-driven

Empathy

Job description

About Passionfroot

Creator-led growth is one of the fastest-growing channels in B2B - we're building the infrastructure behind it.

Passionfroot is the leading platform where modern companies scale creator-led growth, and where top creators manage and monetize brand partnerships.

Our customers are some of the most ambitious, fastest-moving companies in the world - Replit, Figma, Framer, LumaAI, Gamma, Airtable - companies that set the standard for what modern growth looks like. We help them run high-impact creator programs across LinkedIn, YouTube, newsletters, and more.

We're growing 13x in revenue year over year, profitable, and just closed our Series A round! We are backed by leading investors including Insight Partners, Creandum, Supernode and founders and operators from Cursor, Anthropic, n8n and more. We're expanding fast across New York, Europe, and Brazil - and we're just getting started.

About the Role

We're looking for a Creator Community Manager to build, grow, and elevate the creator community around our platform. This person will own both the creator community and the creator experience, helping creators feel supported, engaged, and successful at every stage of their journey with us.

You will serve as the voice of creators internally and the face of our platform externally, shaping programs, feedback loops, education, and engagement strategies that strengthen creator trust and loyalty. This is a cross-functional role that sits at the intersection of community, product, operations, support, and growth.

What You'll Do

• Own the overall creator community strategy, including engagement, retention, advocacy, and creator satisfaction

• Build strong relationships with creators and develop a deep understanding of their needs, motivations, and pain points

• Design and run community programs such as creator onboarding, education, events, ambassador programs, and feedback forums

• Improve the end-to-end creator experience across the platform, identifying opportunities to reduce friction and increase value

• Gather and synthesize creator feedback, then partner with Product, Support, and Operations to prioritize and address key issues

• Create resources, communications, and playbooks that help creators succeed on the platform

• Monitor community health and creator sentiment, using data and qualitative insights to guide decisions

• Develop scalable systems for creator communication, recognition, and support

• Partner with Marketing and Growth to spotlight creator success stories and strengthen community-driven growth

• Act as the internal advocate for creators, ensuring their perspective informs platform improvements and business decisions

What We're Looking For

• Experience in community management, creator partnerships, customer success, or a similar relationship-driven role

• Strong understanding of what makes creator communities thrive, including engagement, trust, belonging, and recognition

• Ability to balance high-touch relationship building with scalable program design

• Excellent written and verbal communication skills

• Experience working cross-functionally with Product, Marketing, Support, and Operations

• Strong organizational skills and comfort managing multiple initiatives at once

• Analytical mindset, with the ability to use both data and creator feedback to drive improvements

• Empathy for creators and a genuine passion for helping them succeed

Nice to Have

• Experience working at a creator economy, marketplace, media, or community-driven company

• Familiarity with community platforms, creator tools, and engagement workflows

• Experience launching community programs from the ground up

• Background in creator support, audience development, or digital content ecosystems

Why This Role Matters

Creators are at the center of our platform. In this role, you'll help shape how they experience our product, how they connect with our brand, and how they grow with us over time. Your work will directly influence creator satisfaction, retention, and the long‑term strength of our ecosystem.

What We Offer

We're a fast-growing startup at an inflection point - it's an exciting time to join the team. You'll get to work with top tech companies with the chance to make a significant impact and building a new market category.

There's tangible stuff, too:

• Competitive Compensation – A salary commensurate with experience.

• Health Benefits – We cover 100% of employee health insurance.

• Fun team off-sites – We've been to Barcelona, Mallorca, South of France, Berlin.

• Tools & Workspace – Latest Apple hardware.

Passionfroot is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a fair and inclusive hiring process.