Creator Community Architect

Passionfroot; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Compensation

Health Benefits

Fun team off-sites

Tools & Workspace

Job summary

Passionfroot is seeking a Creator Community Manager to build, grow, and elevate our creator community and the creator experience across the platform. You will serve as the voice of creators internally and as the face of our platform externally, shaping programs, education, and engagement strategies.

This cross‑functional role sits at the intersection of community, product, operations, support, and growth. You’ll own the community strategy, foster trusted relationships with creators, design

Qualifications

• Experience in community management, creator partnerships, or customer success.
• Ability to balance high-touch relationships with scalable programs.
• Excellent written and verbal communication skills.
• Experience working cross-functionally with Product, Marketing, Support, and Operations.
• Strong organizational skills and ability to manage multiple initiatives.
• Analytical mindset using data and creator feedback to drive improvements.
• Empathy for creators and passion for helping them succeed.

Responsibilities

• Own the overall creator community strategy, including engagement, retention, advocacy, and creator satisfaction.
• Build strong relationships with creators and understand their needs, motivations, and pain points.
• Design and run community programs such as onboarding, education, events, ambassador programs, and feedback forums.
• Improve the end-to-end creator experience across the platform and reduce friction.
• Gather and synthesize creator feedback, partnering with Product, Support, and Operations to address issues.
• Create resources, communications, and playbooks to help creators succeed on the platform.
• Monitor community health and creator sentiment using data and qualitative insights to guide decisions.
• Develop scalable systems for creator communication, recognition, and support.
• Partner with Marketing and Growth to spotlight creator success stories and drive community-driven growth.
• Act as the internal advocate for creators to inform platform improvements and business decisions.

Skills

Community management

Creator partnerships

Customer success

Cross-functional collaboration

Communication

Organizational skills

Data-driven

Empathy for creators

Job description

Passionfroot is seeking a Creator Community Manager to build, grow, and elevate our creator community and the creator experience across the platform. You will serve as the voice of creators internally and as the face of our platform externally, shaping programs, education, and engagement strategies.

This cross‑functional role sits at the intersection of community, product, operations, support, and growth. You’ll own the community strategy, foster trusted relationships with creators, design