Creator Community Architect

Passionfroot; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Fun team off-sites

Tools & Workspace

Job summary

Passionfroot in New York is seeking a Creator Community Manager to build and elevate the creator community around our platform. You’ll own both the creator community and the creator experience, ensuring creators feel supported, engaged, and successful at every stage.

In this cross-functional role, you’ll voice creators internally and shape programs, education, and events, partnering with product, operations, and growth to strengthen creator trust and drive platform-driven growth.

Qualifications

• Experience in community management, creator partnerships, customer success, or a related relationship-driven role.
• Strong understanding of what makes creator communities thrive: engagement, belonging, recognition.
• Ability to balance high-touch relationship building with scalable program design.
• Excellent written and verbal communication skills.
• Experience working cross-functionally with Product, Marketing, Support, and Operations.

Responsibilities

• Own the creator community strategy, including engagement, retention, advocacy, and satisfaction.
• Build strong relationships with creators and understand their needs and pain points.
• Design and run onboarding, education, events, ambassador programs, and feedback forums.
• Improve the end-to-end creator experience across the platform and reduce friction.
• Gather and synthesize creator feedback and partner with Product, Support, and Operations to address issues.
• Create resources, communications, and playbooks to help creators succeed on the platform.
• Monitor community health and creator sentiment using data and qualitative insights.
• Develop scalable systems for creator communication, recognition, and support.
• Partner with Marketing and Growth to spotlight creator success stories.

Skills

Community management

Creator partnerships

Customer success

Cross-functional collaboration

Written communication

Job description

Passionfroot in New York is seeking a Creator Community Manager to build and elevate the creator community around our platform. You’ll own both the creator community and the creator experience, ensuring creators feel supported, engaged, and successful at every stage.

In this cross-functional role, you’ll voice creators internally and shape programs, education, and events, partnering with product, operations, and growth to strengthen creator trust and drive platform-driven growth.