Creative Workflow Coordinator / Designer

RR Donnelley; Wheeling (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

RR Donnelley in Wheeling, WV is seeking a Creative Workflow Graphic Designer to oversee studio workflow and support print and digital design projects. You will manage client relationships, track project status, and ensure timely delivery of design solutions.

The role requires 2–4 years of graphic design project experience, strong communication skills, and proficiency with MS Office. This position offers a hybrid schedule with two days onsite per week.

Qualifications

• Bachelor's degree in digital arts/graphic design or equivalent experience.
• 2–4 years of project management experience in graphic design.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Access.
• Ability to interpret client expectations to guide creative briefs.
• Strong organizational, time management, and communication skills.
• Experience adhering to strict brand guidelines.
• Proven track record with client relationships and solution delivery.

Responsibilities

• Act as primary day-to-day liaison between clients and internal creative teams.
• Monitor projects, including scheduling, estimating, obtaining job detail information and tracking with client contact.
• Establish and promote excellent customer service through proactive communications on project status.
• Assemble resources required to implement client projects with management support.
• Enter and track data-related work components in the client project tracking system.
• Effectively track multiple timelines and projects through lifecycle stages.
• Peer proof to ensure accuracy of design specifications.
• Attend client meetings and project management status calls; share notes with the team.
• Interact with clients virtually and in person; adhere to policies.
• Use equipment and supplies cost-efficiently; participate in related special projects.
• Support design and production of graphic, print, and digital media collateral.
• Ensure brand consistency while offering fresh design approaches.

Skills

Client liaison

Project management

Communication

Time management

Attention to detail

Education

Bachelor's degree in digital arts/graphic design

Tools

Microsoft Office

Job description

Job Description

The Creative Workflow Graphic Designer role manages workflow of the creative design studio and supports creating effective design solutions for customer materials through both print and digital media when business needs require.

Monday-Friday, 9 AM-5:30 PM (1st Shift)

*This role is currently hybrid in Wheeling, WV (2 days onsite per week).

• Act as primary day-to-day liaison between clients and internal creative teams
• Monitor projects, including scheduling, estimating, obtaining job detail information and job tracking with consistent client contact
• Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status
• Assemble appropriate resources required to successfully implement the client's projects with the support of management
• Enter and track a high volume of data-related work components and updates to the client project tracking system
• Effectively track multiple timelines and projects at various stages of a project life cycle
• Peer proof to ensure the accuracy of design specifications
• Attend and set relevant client meetings and project management status calls and provide the team with relevant notes following the meetings
• Understand the restrictions and limitations of the designs deliverable process and manage client expectations where appropriate
• Interact with clients virtually and in person
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Perform other related duties and participate in special projects as assigned

Supporting Responsibilities

• Support design and production of a diverse range of graphic, print, and digital media collateral as needed
• Ensure brand consistency while offering a fresh approach to design, artwork, digital and print output

Qualifications

• Bachelor's degree in digital arts/graphic design (or other related field) or equivalent years of experience preferred
• 2-4 years of relevant work experience managing projects in the graphic design industry, experience working within strict brand guidelines preferred
• Proven skills in administrative software, including Microsoft Office (Excel, Word, PowerPoint) and Access
• Ability to interpret and understand clients’ expectations to guide the creation of creative briefs
• Strong project management skills, organizational skills, and time management skills
• Superior presentation and communication skills, both written and verbal, with the ability to listen for understanding
• Proven track record with strong and effective client relationships and solution delivery with the ability to anticipate needs on behalf of the client
• Good problem-solving skills, with the ability to understand when to esc...