Creative Ops Project Manager (12-Month Contract)

ClassPass; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Playlist is seeking an Associate Project Manager for a 12-month maternity leave cover, focusing on day-to-day resourcing and traffic flow for our creative team.

This role links incoming creative requests with copywriters, designers, and content specialists, ensuring the right people work on the right tasks at the right times.

You will communicate clearly with stakeholders, manage timelines in Asana, surface trade-offs early, and help build a scalable, efficient creative operations process.

Qualifications

• 1–3 years of experience in project management, production, traffic, or operations — creative/marketing environment preferred
• Strong organizational skills and comfort managing many moving pieces at once without losing track of details
• Clear, proactive communication style; comfortable following up with stakeholders and creative team members alike
• Familiarity with project management tools (Asana, Notion, Monday, or similar)
• A calm, solutions-oriented approach when priorities shift or deadlines get tight
• Ability to distinguish between decisions you can make independently and ones that need to go to your manager
• A continual learner who proactively picks up new tools, systems, and processes
• Interest in automating or improving workflows is a plus

Responsibilities

• Own daily triage of incoming creative requests, ensuring each one has the information needed to move forward (asset type, due date, brief details, priority)
• Monitor team capacity and bandwidth across copywriters, designers, and content team members; flag overallocation or gaps before they become bottlenecks
• Assign and re-assigned work based on specialty, availability, and deadlines, escalating conflicts or trade-offs to your manager when priorities compete
• Build out subtask/production plans for approved requests (rounds of review, stakeholder feedback loops, localization, legal review, etc.) and back-calculate due dates
• Chase down overdue tasks and stalled approvals, keeping requests moving without letting things fall through the cracks
• Groom the backlog on a regular cadence — surfacing stale, duplicate, or on-hold requests for your manager's review
• Maintain clean, current records in the team's project management tool (e.g., Asana) so status is always visible at a glance
• Onboard and train new hires and stakeholders on Asana workflows and the creative intake process, ensuring people can request work and track status independently
• Flag process breakdowns or recurring issues to leadership and help refine intake/triage workflows over time

Skills

Project management

Organizational skills

Communication

Attention to detail

Stakeholder management

Tools

Asana

Notion

Monday.com

Job description

Playlist is seeking an Associate Project Manager for a 12-month maternity leave cover, focusing on day-to-day resourcing and traffic flow for our creative team.

This role links incoming creative requests with copywriters, designers, and content specialists, ensuring the right people work on the right tasks at the right times.

You will communicate clearly with stakeholders, manage timelines in Asana, surface trade-offs early, and help build a scalable, efficient creative operations process.