Creative Fulfillment Operations Director - Remote

Marquis; United States; Hybrid; USD 170,000 - 210,000; Full time

Job summary

Marquis is seeking a Director of Creative Fulfillment Operations to align Account Executive and Workflow Manager functions with strategic planning and execution of creative work. You will lead day-to-day operations and set direction across Strategy, Creative, Programming, Account Management, Finance, and senior leadership.

You will oversee forecasting, capacity planning, reporting, escalations, workflow standards, and initiatives including AI-enabled improvements.

Qualifications

• 3–7+ years in fulfillment operations, account services, project management or related.
• Experience building and coaching high-performing teams.
• Strong understanding of digital agency workflows from strategy through delivery.
• Proven track record in forecasting, scheduling, reporting, and process improvement.
• Ability to manage escalations and balance competing priorities.
• Comfort evaluating new AI-enabled tools and workflows.

Responsibilities

• Lead Account Executive and Workflow Manager teams, setting expectations and accountability.
• Oversee forecasting, capacity planning, and weekly reporting with operational leadership.
• Identify bottlenecks across Design, Programming, and related teams and adjust staffing or priorities.
• Collaborate with Strategy and Account Management on client planning and growth initiatives.
• Standardize workflows and documentation for projects and rapid delivery.
• Drive operational excellence and AI enablement across workflows.

Skills

Fulfillment ops leadership

Team development

Cross-functional collaboration

Forecasting & capacity planning

Workflow optimization

AI-enabled processes

Escalation management

Strategic planning

Tools

Workfront

Job description

Marquis is seeking a Director of Creative Fulfillment Operations to align Account Executive and Workflow Manager functions with strategic planning and execution of creative work. You will lead day-to-day operations and set direction across Strategy, Creative, Programming, Account Management, Finance, and senior leadership.

You will oversee forecasting, capacity planning, reporting, escalations, workflow standards, and initiatives including AI-enabled improvements.