Creative Floral Designer & Customer Experience Specialist

Kroger Family of Companies; Fairbanks (AK); On-site; USD 17,000 - 28,000; Full time

Job summary

Kroger Family of Companies in Fairbanks, AK is seeking a florist designer to create floral arrangements and assist customers with orders. You will greet customers, fill orders, and package items while maintaining a clean, organized department.

Role requires strong customer service and design aptitude, with the ability to work weekends and holidays. You will interact with customers and colleagues professionally and adhere to all policies to ensure a positive shopping experience.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Confidentiality regarding associate records is expected.
• Florist Transworld Delivery certification requires three years fulltime retail design experience or six years parttime retail design experience.
• Floral Design School equals six months fulltime retail design experience.
• Demonstrated aptitude for filling customer needs, and designing floral arrangements.
• Ability to make intelligent decisions quickly.
• Able to calmly, courteously and tactfully handle stressful situations and make a positive impression on associates and customers.

Responsibilities

• Design and create floral arrangements and/or other items to fill customer orders.
• Greet customers, offer assistance, take and fill orders.
• Package orders cheerfully, effectively, safely and efficiently.
• Keep the department area clean and free from clutter.
• Keep merchandise and supplies in their proper areas.
• Provide good customer and associate relations.
• Maintain customer records and files properly.
• Assist customers in location and selecting items.
• Handle telephone calls and Florist Transworld Delivery orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Provide good customer and employee relations.
• Able to effectively communicate with customers and associates.
• Make a neat, clean impression on customers.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication skills

Attention to detail

Floral design aptitude

Weekend availability

Teamwork

Education

Florist Transworld Delivery certification

Floral Design School credential

Job description

Kroger Family of Companies in Fairbanks, AK is seeking a florist designer to create floral arrangements and assist customers with orders. You will greet customers, fill orders, and package items while maintaining a clean, organized department.

Role requires strong customer service and design aptitude, with the ability to work weekends and holidays. You will interact with customers and colleagues professionally and adhere to all policies to ensure a positive shopping experience.