Crane Systems Field Support Engineer

The Manitowoc Co; Manitowoc (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

The Manitowoc Company in Manitowoc, WI is seeking a Field Support Engineer to work on Grove crane systems, guiding distributor crews through safe rigging, assisting with commissioning and diagnosing electrical issues on-site.

You will collaborate with Product Service Managers, prepare thorough service reports, and travel up to 75% to customer sites domestically and internationally, while upholding strict safety standards and providing on-going technical training.

Qualifications

• High school diploma plus 2+ years mechanical or electrical experience, or technical degree plus 1+ year.
• Ability to read and interpret technical drawings.
• Willingness to travel up to 75% domestically and internationally.
• Strong verbal and written communication.
• Safety-conscious with PPE and 480V systems training.

Responsibilities

• Assist with rigging, troubleshooting, and repair of Manitowoc equipment on jobsites.
• Support safe crane assembly and commissioning.
• Provide technical training guidance to distributors and Product Service Managers.
• Prepare detailed service, timecards, and expense reports.
• Investigate issues and recommend product or process improvements.
• Document service activities and maintain safety standards.

Skills

Electrical & hydraulic systems

Mechanical experience

Technical drawing reading

Verbal and written communication

Safety compliance

Education

High school diploma or technical degree

Tools

Computer literacy

MS Office

Field service software

Job description

Crane Systems Field Support EngineerPicture your day: sunrise on a jobsite, a new Grove crane ready to be assembled. You’re the expert on the ground—coaching a distributor’s crew through safe rigging, verifying code compliance, and bringing a new model to life. By midday, you’re diagnosing an electrical issue the local team couldn’t crack, analyzing trends you’ve seen across fleets to prevent repeat issues. You wrap up by submitting thorough service and expense reports—then prepare for tomorrow’s training session with a distributor team.This role is based in Manitowoc, WI and reports to the Field Service Manager.What you’ll doPartner with customers and distributors to rig, troubleshoot, and repair Manitowoc Crane Group equipment.Support safe crane assembly and commissioning on customer jobsites.Guide Product Service Managers and distributors on new-model setup, maintenance practices, and ongoing technical training.Collaborate with MCG personnel on service documentation, parts availability, product requirements, and applicable codes.Plan and coordinate investigations of customer-reported technical issues and implement processes to prevent recurrence.Handle advanced diagnostics when challenges exceed distributor or customer capabilities.Study issue reports to spot design/production/service trends and recommend product or process improvements.Deliver detailed written service reports, timecards, and expense reports.Represent the company with professionalism and integrity at every interaction.QualificationsHigh school diploma plus 2+ years of general mechanical or electrical experience; or a technical degree plus 1+ year of similar experience.Technical service background; proficient with computers; able to read and interpret technical drawings; strong verbal and written communication.Ability and willingness to learn to work with 480V electrical systems safely.Crane experience is a strong plus (not required); hydraulic experience is a strong plus.Comfort with frequent travel—up to 75%—both domestic and international.Ability to climb ladders and work in all weather conditions.Background in heavy equipment, aircraft, or military vehicles/electronics is highly relevant.Health & SafetyMaintain housekeeping and 5S standards.Work safely and wear required PPE for each task.Follow established job-specific and facility-wide safety procedures and rules.Participate in safety training and demonstrate competency.Surface safety concerns, unsafe acts, and suggestions—or correct what you can.Growth & LearningYou’ll expand your expertise through technical training programs and hands-on troubleshooting alongside senior Product Service Managers—advancing your capability across electrical, hydraulic, and mechanical systems.Where pride meets purposeIf building what’s real motivates you, this work delivers the satisfaction of visible impact—on machines, jobsites, and people who count on safe, reliable lifts.About The Manitowoc CompanyFounded in 1902, The Manitowoc Company has more than 120 years of delivering engineered lifting solutions. Headquartered in Milwaukee, Wisconsin, we design, manufacture, market, distribute, and support comprehensive lines of mobile hydraulic cranes, lattice-boom crawler cranes, boom trucks, and tower cranes through our wholly owned subsidiaries and brands: Aspen Equipment, Grove, Manitowoc, MGX Equipment Services, National Crane, Potain, Shuttlelift, and Upfits by Aspen Equipment.EOE / DISABLED / VETERANCore proficienciesElectrical RepairHydraulic Systems & ComponentsElectrical Systems & Diagnostics (Heavy Equipment)Electrical Schematic Reading