Crane Inspection & Dispatch Coordinator

Wolter; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Disability

Critical Illness and AccidentInsurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Interest-free Tool Loans and Tool保险

Uniforms for Technicians

Subsidies for Safety Boots and Safety玻

Paid Time Off, paid holidays, and more

Job summary

Wolter, Inc. is seeking a Crane Inspection Coordinator to join our Indianapolis, Dayton, or Louisville team. You will manage the Crane Inspection Program, support the service dispatch workflow, and assist in coordinating field technicians and parts logistics.

Key responsibilities include maintaining inspection records, coordinating open orders, and communicating changes to customers. This role requires strong organizational, customer service, and computer skills to ensure timely, accurate

Qualifications

• Ability to organize and manage multiple priorities.
• Display ability to grow into a possible supervisory or lead role for service dispatch.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Responsibilities

• Maintain all crane inspection records so that they are accurate and current.
• Assist in monitoring workflow for the regional service dispatch team, ensure all jobs are being done as required.
• Respond to phone calls from customers, roadmen, vendors and internal employees.
• Stay in contact with customers and inform them of any changes in the schedule.
• Issue repair orders for new jobs or units that are scheduled for maintenance and order parts if any are needed.
• Issue purchase orders to vendors for miscellaneous purchases needed to complete jobs (non-parts).
• Expedite items ordered on purchase orders through vendors. If there are parts on order through the Parts department, maintain contact with Parts department to ensure timely receipt of parts.
• Review Open Order Analysis weekly to ensure all jobs are on schedule and closed and invoiced as soon as they are finished.
• Data entry of all CI contracts, machine line cards and updates.
• Schedule and dispatch all field service techs assigned to you.
• Process and post all outside repair invoices.
• Back-up the process of dispatching or assisting road technicians if needed.
• Back-up the process of preparing work orders for closeout if needed.
• Perform projects as requested by Service Manager.

Skills

Organization

Prioritization

Customer service

Phone skills

Computer skills

Job description

Wolter, Inc. is seeking a Crane Inspection Coordinator to join our Indianapolis, Dayton, or Louisville team. You will manage the Crane Inspection Program, support the service dispatch workflow, and assist in coordinating field technicians and parts logistics.

Key responsibilities include maintaining inspection records, coordinating open orders, and communicating changes to customers. This role requires strong organizational, customer service, and computer skills to ensure timely, accurate