Craft Party Host & Events Coordinator

Michaels Stores; Corona (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

Michaels Stores in Corona, CA is seeking an Event Coordination and Customer Experience team member to plan and execute multiple events, including children’s birthday parties, inside a Michaels store. You will engage guests of all ages, teach craft activities, manage checkouts, and support store operations while upholding safety and cleanliness standards.

Ideal candidates are energetic, customer-focused, with experience in children's events and retail.

Qualifications

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening.
• Strong organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience required.

Responsibilities

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms

Skills

People skills

Children's events experience

Communication

Organizational skills

Interpersonal skills

Creative problem-solving

Retail/customer service experience

Job description

Michaels Stores in Corona, CA is seeking an Event Coordination and Customer Experience team member to plan and execute multiple events, including children’s birthday parties, inside a Michaels store. You will engage guests of all ages, teach craft activities, manage checkouts, and support store operations while upholding safety and cleanliness standards.

Ideal candidates are energetic, customer-focused, with experience in children's events and retail.