Craft Beer Retail Associate | Welcoming Guest Experience

Sierra Nevada Brewing Co.; Chico (CA); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

401(k) match

Health insurance

Dental insurance

Vision insurance

Onsite medical clinic

Mental health benefits

Paid sick leave

Paid time off

Résumé du poste

Sierra Nevada Brewing Co. is hiring a Retail Clerk for our Gift Shop and Brewery in Chico, CA. You will greet guests, answer questions about Sierra Nevada and craft beer, and process transactions accurately at the POS. Maintain a clean, welcoming retail space and stock areas, while supporting tastings and tours.

The role emphasizes exceptional customer service, product knowledge, and a brand ambassador approach in a culture committed to Earth and people. 21+ required, pre-employment checks apply.

Qualifications

• Retail and/or customer service experience preferred.
• Cash handling experience preferred.
• Experience working a computerized cash register or POS system preferred.
• Beer pouring experience preferred.
• CA Food Handler's Card preferred (CA only; within 30 days).
• CA Responsible Beverage Server Training preferred (CA only; within 90 days).
• Ability to be welcoming, enthusiastic and energetic in talking about our fun, growing industry.

Responsabilités

• Create a friendly, welcoming environment by greeting and engaging every guest upon entry.
• Maintain clean, organized Gift Shop and stock areas, including spills per safety procedures.
• Operate the POS system to ensure accurate transactions, including cash handling and exchanges.
• Provide knowledgeable assistance by answering guest questions about Sierra Nevada, beer styles, and the craft beer industry.
• Stock and maintain beverage coolers, rotate products using FIFO standards, maintain beer presentation.
• Maintain knowledge of Sierra Nevada merchandise, food offerings, beverages and ingredients.
• Stock and merchandise products on the sales floor.
• Participate in team meetings and trainings.
• Receive beer and merchandise orders and report discrepancies.
• Greet and interact with customers, resolve issues with empathy and problem solving.
• Follow responsible beverage service policies and laws.
• Answer Gift Shop phone lines professionally.
• Pour beer to support tastings and retail sales opportunities.
• Support brewery tours and guest experience initiatives.

Connaissances

Customer service

Cash handling

POS system

Beer knowledge

Beer pouring

Communication

Formation

CA Food Handler Card

CA Responsible Beverage Server Training

Description du poste

Sierra Nevada Brewing Co. is hiring a Retail Clerk for our Gift Shop and Brewery in Chico, CA. You will greet guests, answer questions about Sierra Nevada and craft beer, and process transactions accurately at the POS. Maintain a clean, welcoming retail space and stock areas, while supporting tastings and tours.

The role emphasizes exceptional customer service, product knowledge, and a brand ambassador approach in a culture committed to Earth and people. 21+ required, pre-employment checks apply.