CPS Master Service Technician

Ingersoll-Rand; Norcross (GA); Remote; USD 75,000 - 95,000; Full time

Job summary

An established industry player is seeking a CPS Master Service Technician to provide exceptional service on centrifugal compressors. This role involves extensive travel and hands-on work, ensuring the installation and maintenance of critical equipment. The ideal candidate will possess strong troubleshooting skills and a commitment to customer satisfaction. Join a company that values diversity and offers a comprehensive benefits package, including health care, 401(k), and paid time off. If you're ready to take ownership of your career and make a difference, this opportunity is perfect for you.

Benefits

Health care options

Dental and vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Qualifications

• 3+ years experience in troubleshooting industrial centrifugal compressors.
• Valid driver's license with no major violations required.

Responsibilities

• Install, troubleshoot, and maintain centrifugal compressor product lines.
• Perform preventative maintenance and interact with customers.

Skills

Troubleshooting industrial centrifugal compressors

Customer service skills

Basic vibration troubleshooting

Operating knowledge of Microsoft Office

Education

High school diploma or equivalent

Tools

Handheld computer (i.e. Smartphone, iPad)

Job description

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: CPS Master Service Technician
Location: Nationwide - Needs to be within 2 hours of a major airport.
Schedule: Monday – Friday 7:30 AM – 4:30 PM
This role involves extensive region wide travel. Monday-Friday travel is typical.
Pay Range: Starting pay will range between $75,000.00 - $95,000.00 per year depending on qualifications and experience. This is a full-time, salaried position. $3,000 Sign On Bonus!

Job Overview:
The Centrifugal Service Technician – Compression Technologies and Services – serves customers by installing, troubleshooting, repairing, and maintaining our centrifugal compressor product lines including Centac, Turbo Air models, and large reciprocating air compressors along with additional compressed air system components. This involves supervision of the installation and startup of new equipment; on-site major repairs; detailed troubleshooting and any other phase of compressor repair. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities:
In addition to performing preventative maintenance on Ingersoll Rand compressed air equipment, our service techs will interact with customers to address existing and unanticipated equipment concerns. Collaborate with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs.

1. Ensure the correct installation, maintenance, and field repair of the equipment manufactured and sold by Ingersoll Rand at the purchaser's location.
2. Maintain up-to-date knowledge of the field installation and repair requirements of this equipment.
3. Provide technical advice and be able to train customers, potential customers, field salesmen, and field service trainees.
4. Diagnose problems and recommend corrective action in this unsupervised environment and submit clear, accurate records and/or oral reports to the manufacturing facility.
5. Maintain a high degree of integrity in handling business affairs.
6. Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner.
7. Submit detailed technical reports on each service call in legible fashion, suitable for billing customers.
8. Submit accurate, detailed & timely expense account records along with timecards on a weekly basis. Maintain good financial records and practices to manage company business matters, credit cards, and if required, a company car.

Requirements:

1. Desired applicants will have 3 years+ of experience in troubleshooting industrial centrifugal compressors.
2. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
3. This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
4. This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
5. High school diploma or equivalent required.

Core Competencies:

1. Operating knowledge of Microsoft office software and other basic computer usage. Working proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.
2. Basic vibration troubleshooting.
3. Maintain proper business travel practices in a cost-efficient manner.

Preferences:

1. Experience on compressed air systems/centrifugal technologies/solid controls background is a plus. While not required, those knowledgeable in the service, diagnosis, and startup of both rotary and centrifugal air compressors, including dryers, cooling towers, and filtration systems are encouraged to apply.
2. Customer service skills such as conflict resolution, communication, negotiation, etc.
3. Veterans/Active-Duty Military are encouraged to apply.

Travel & Work Arrangements/Requirements:
This position is remotely based within the US with extensive nationwide travel. Monday through Friday travel is typical.

What We Offer:
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

TO APPLY:
Please apply via our website https://careers.irco.com/ in order to be considered for this position.