CPAP & DME CSR - Sleep Tech Support & Setup

Capital Medical And Surgical Inc; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Capital Medical And Surgical Inc in New York is seeking a full-time Customer Service Representative to join our expanding DME team. The ideal candidate has prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, and can navigate multiple programs while multitasking on the computer and answering phones.

Responsibilities include processing new DME orders, coordinating with physicians, scheduling CPAP fittings, verifying insurance benefits, and

Qualifications

• Experience in customer service within an office/administrative setting.
• Experience with Medicare and commercial insurance benefit verification.
• Knowledge of Medicare coverage criteria for DME and home health is preferred.

Responsibilities

• Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received.
• Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives.
• Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
• Setting up CPAP and BiPAP
• Calling and verifying patient insurance benefits through Availity and other insurance sites
• Requesting authorizations for DME from different commercial insurance companies

Skills

Customer service

Phone communication

Multitasking

DME knowledge

CPAP/BiPAP setup

Insurance verification

Spanish language

Tools

Brightree

Job description

Capital Medical And Surgical Inc in New York is seeking a full-time Customer Service Representative to join our expanding DME team. The ideal candidate has prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, and can navigate multiple programs while multitasking on the computer and answering phones.

Responsibilities include processing new DME orders, coordinating with physicians, scheduling CPAP fittings, verifying insurance benefits, and