CSR Sleep Tech

Capital Medical And Surgical Inc; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Capital Medical And Surgical Inc in New York is seeking a full-time Customer Service Representative to join our expanding DME team. The ideal candidate has prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, and can navigate multiple programs while multitasking on the computer and answering phones.

Responsibilities include processing new DME orders, coordinating with physicians, scheduling CPAP fittings, verifying insurance benefits, and

Qualifications

• Experience in customer service within an office/administrative setting.
• Experience with Medicare and commercial insurance benefit verification.
• Knowledge of Medicare coverage criteria for DME and home health is preferred.

Responsibilities

• Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received.
• Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives.
• Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
• Setting up CPAP and BiPAP
• Calling and verifying patient insurance benefits through Availity and other insurance sites
• Requesting authorizations for DME from different commercial insurance companies

Skills

Customer service

Phone communication

Multitasking

DME knowledge

CPAP/BiPAP setup

Insurance verification

Spanish language

Tools

Brightree

Job description

Job Description

Seeking dynamic talented candidates to join our fast growing DME team!

We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.

Responsibilities:

• Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received
• Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives
• Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
• Setting up CPAP and BiPAP
• Calling and verifying patient insurance benefits through Availity and other insurance sites
• Requesting authorizations for DME from different commercial insurance companies

Requirements:

• Customer service experience in an office/administrative environment
• Experience in Medicare and commercial insurance benefit verification
• Knowledge of Medicare coverage criteria of DME and home health, preferred
• Brightree experience, preferred
• High level of comfort on the phone
• Ability to multi-task and maintain a high level of accuracy
• Experience in DME/home health intake, preferred
• Experience in setting up CPAP and BiPAP, preferred
• Experience in CMN Renewals and Re-Authorizations
• Experience with computersFriendly/outgoing personality and a passion for helping people
• Preference given to bilingual "English/Spanish"

Job Type: Full-time