Courtyard Times Square South - Front Desk Agent

Aimbridge Hospitality; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental & Vision Insurance

Short-Term & Long-Term Disability

Term Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Courtyard New York Manhattan / Times Square is seeking a Front Desk Agent to greet guests, manage check-ins, and ensure a smooth arrival experience in a fast-paced Midtown setting.

You’ll handle reservations, coordinate with teams, and provide polished service with a friendly, can-do attitude. Prior hotel experience and familiarity with hotel software are a plus; daily pay and benefits are offered.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm guest service and smooth check-ins/check-outs.
• Communicate clearly with guests and colleagues to keep operations running smoothly.
• Think quickly to solve guest issues and maintain a positive experience.
• Multitask across reservations, arrivals, departures, and financial details.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Courtyard New York Manhattan / Times Square offers a fast‑paced, urban workplace in the heart of Midtown, steps from the Theater District, Bryant Park, Madison Square Garden, and Rockefeller Center. Team members support spacious guest rooms featuring free Wi‑Fi, large workspaces, flat‑panel TVs, and signature Courtyard bedding. The hotel includes nosh!, serving breakfast and Starbucks beverages, along with a modern fitness center. Its central location attracts business travelers, tourists, and event‑goers, creating an energetic environment ideal for staff who enjoy delivering efficient, guest‑focused service in one of New York’s busiest neighborhoods.