Courtyard Houston by The Galleria - Front Desk Agent

Aimbridge Hospitality; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Courtyard Houston by The Galleria. You will welcome guests, handle check-ins and check-outs, and manage reservations with a friendly, efficient touch.

Your role emphasizes reliable service, clear communication with guests and teammates, and the ability to resolve issues promptly while handling multiple tasks in a fast-paced hotel lobby. This on-site position offers full-time hours and benefits.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience with hotel management software and MS Office is beneficial.

Responsibilities

• Provide warm, professional guest service during check-in/check-out and at the front desk.
• Communicate clearly with guests and team members to coordinate needs and requests.
• Think quickly to resolve guest issues and ensure a smooth guest experience.
• Multitask by managing reservations, payments, and room changes efficiently.

Skills

Guest service

Communication

Quick thinking

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

We're looking for reliable and energetic team members with full weekend availability for a mix of shifts (7am-3pm and 3pm-11pm)—if you're ready to thrive, would this position work with you?

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD\'D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located across from the renowned Galleria shopping center, this hotel features modern rooms with chic furnishings. Hotel facilities include an indoor swimming pool and a hot tub. Courtyard Houston by The Galleria offers air-conditioned guestrooms with a seating area and cable TV. Tea and coffee making facilities are included. Free WiFi access is provided by Courtyard Houston by the Galleria. Cardio equipment and free weights are provided in the gym for guests who like to exercise. The Bistro, an on-site restaurant, is also open to guests and offers an à la carte breakfast. The Houston city center including attractions such as the George R. Brown Convention Center and NRG Stadium is located 15 minutes' drive from this hotel. The museum district is about 5 mi away.