Courtyard Fort Worth Downtown/Blackstone - Front Desk Agent

Aimbridge Hospitality; Fort Worth (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Courtyard Fort Worth Downtown/Blackstone is seeking a Front Desk Agent to deliver exceptional guest service at the Fort Worth hotel. You will manage check-ins/outs, reservations, and guest requests with a friendly attitude and professional efficiency.

The role emphasizes clear communication with guests and colleagues, fast thinking to resolve issues, and strong multitasking to keep the front desk running smoothly. Fort Worth, TX, on-site position with competitive benefits.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver warm guest service and manage check-ins and check-outs efficiently.
• Communicate clearly with guests and team to keep operations smooth.
• Handle reservations and requests with a proactive, friendly approach.
• Balance front desk tasks with accurate handling of financial details.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Courtyard Fort Worth Downtown/Blackstone - Front Desk Agent

Address 601 Main Street, Fort Worth, TX, 76102, US

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
In Fort Worth’s lively Sundance Square, this hotel features rooms with 32-inch cable LCD TVs. Free daily newspapers are available in the lobby. An outdoor pool and hot tub are on site. Rooms at Courtyard Fort Worth Downtown/Blackstone feature white linens and a large work desk. The on-site Corner Bakery is open all day and has deli-style sandwiches and baked goods. Guests can also order room service. Courtyard Fort Worth Blackstone’s gym features cardio machines with individual TVs. An airline reservation desk, laundry facilities and ATM are also available. Fort Worth Stockyards’shops and restaurants are 3 miles away. Guests can reach Trinity Railroad Express subway station in a 1 miles walk from the property. Couples in particular like the location – they rated it 9.3 for a two-person trip. We speak your language!