Courtyard Atlanta Decatur Downtown/Emory - Front Desk Supervisor

Aimbridge Hospitality; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor at Courtyard Atlanta Decatur Downtown/Emory in Decatur, GA. This full-time role focuses on delivering exceptional guest experiences and leading the front desk team to smooth check-ins/check-outs.

You will oversee reservations, VIP requests, and daily operations while maintaining high service standards and safety. A strong leader with 2–3 years in hospitality is preferred.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• 2–3 years of progressive hotel or related field experience.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Certifications may include Food Handlers, Alcohol Awareness, CPR, First Aid.

Responsibilities

• Greet guests with warmth; manage check-ins/outs, reservations, VIP requests.
• Track logs, messages and packages with accuracy and speed.
• Monitor room rates, packages and promotions to support revenue.
• Lead and train associates, resolve guest concerns, uphold safety standards.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategy

Team Leadership

Problem Solving

Education

High School diploma

College coursework in related field

Job description

Courtyard Atlanta Decatur Downtown/Emory - Front Desk Supervisor

Schedule: Full time

Job Type: Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check‑ins to friendly problem‑solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check‑ins and check‑outs smooth and stress‑free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Set in Decatur, 0.9 mi from Bradley Observatory, Courtyard Atlanta Decatur Downtown/Emory features a fitness center and indoor pool. Guests can enjoy the on‑site restaurant. Every room at this hotel is air conditioned and features a flat-screen TV. The rooms have a private bathroom fitted with a bath or shower. For your comfort, you will find free toiletries and a hairdryer. Free WiFi is provided at Courtyard Atlanta Decatur Downtown/Emory. There is a 24‑hour front desk at the property. Meeting facilities are available. Avondale Estates Historic District is 1.9 mi from Courtyard Atlanta Decatur Downtown/, while Candler Park Golf id 3.5 mi from the property. Hartsfield‑Jackson Atlanta International Airport is 12 mi away.