Courtyard Atlanta Decatur Downtown/Emory - Front Desk Agent

Aimbridge Hospitality; Decatur (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Benefits

Dental Benefits

Vision Benefits

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Courtyard Atlanta Decatur Downtown/Emory. You will greet guests, handle check-ins and check-outs with warmth, and set the tone for a memorable stay.

Responsibilities include delivering top‑tier guest service, clear team communication, quick problem solving, and managing reservations, payments, and requests to keep the lobby running smoothly.

Qualifications

• High school diploma or equivalent.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm welcomes and a seamless stay.
• Communication Champ: clear, confident communication with guests and team.
• Quick-Thinking Problem Solver: handle issues promptly to prevent disruptions.
• Multitasking Marvel: manage reservations, check-ins/outs, and payments smoothly.

Education

High school diploma or equivalent

Hospitality software familiarity

Microsoft Office proficiency

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Set in Decatur, 0.9 mi from Bradley Observatory, Courtyard Atlanta Decatur Downtown/Emory features a fitness center and indoor pool. Guests can enjoy the on-site restaurant. Every room at this hotel is air conditioned and features a flat-screen TV. The rooms have a private bathroom fitted with a bath or shower. For your comfort, you will find free toiletries and a hairdryer. Free WiFi is provided at Courtyard Atlanta Decatur Downtown/Emory. There is a 24-hour front desk at the property. Meeting facilities are available. Avondale Estates Historic District is 1.9 mi from Courtyard Atlanta Decatur Downtown/, while Candler Park Golf id 3.5 mi from the property. Hartsfield-Jackson Atlanta International Airport is 12 mi away.