Courtesy Patrol Lead

Cove Communities; Casco (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Life and AD&D insurance

401(k) match

Paid time off

Holidays

Employee assistance program

RV site rental discounts

Learning and development courses

Job summary

Point Sebago Resort in Casco, ME is seeking an experienced Courtesy Patrol Lead to maintain guest safety and property security. This full-time, year-round role supports the Courtesy Patrol Manager and leads a patrol team across the resort, including motor and golf cart patrols.

The Lead will maintain patrol logs, conduct nightly door checks, and coordinate with other departments. RMS knowledge is a plus; weekend and holiday work is required.

Qualifications

• Minimum high school diploma or GED required.
• CPR/AED training is a plus.
• Teamwork and strong organizational skills are essential.
• Analytical and creative problem-solving abilities.
• Must be 21 years or older.
• Proficiency with Microsoft Excel, Word, and Teams.

Responsibilities

• Assist the Courtesy Patrol Manager to maintain guest and employee safety.
• Maintain knowledge of the property, units, activities, and amenities.
• Lead the Courtesy Patrol team and direct daily needs of the resort.
• Patrol all areas by motor or golf cart; log daily tasks.
• Perform nightly checks of locked doors and respond to incidents.
• Work a minimum of 36 hours per week; weekends and holidays required.

Skills

High school diploma

CPR/AED

Teamwork

Organizational skills

Analytical thinking

Age 21+

MS Office (Excel/Word/Teams)

Education

High school diploma or GED

Tools

RMS

Job description

Point Sebago Resort is looking to hire an experienced courtesy Patrol Lead to maintain the safety of our guests and residents. This is a full time year round position with amazing benefits.

Primary Duties & Responsibilities

• Assist the Courtesy Patrol Manager with necessary support to keep Point Sebago a safe property for all guests and employees
• Maintain a thorough knowledge of the property, units, activities, entertainment, and amenities
• Know the department managers and department functions and how they relate to each other
• Exhibit friendly, courteous, helpful behavior always; be able to react calmly and professional
• Specifically, when interacting with guest both on and off the property
• A knowledge of registered and non-registered guests/residents
• A general knowledge of all Point Sebago Staff /Guest/Resident Policies and how to enforce them.
• Always Supports and follows all Cove Communities and Point Sebago policies
• Patrol all of Point Sebago’s Property either by Motor Patrol or Golf Cart Patrol
• Keep an accurate Patrol Log of daily tasks as they are completed
• Perform nightly checks of locked doors
• Must be able to cover the Gate House if requested by Manager
• Lead must be willing to work minimum of 36 hours per week
• Must work Weekends and Holidays
• Knowledge of Reservation Management Software (RMS)
• Lead will assist management with responding to incidents that occur during a shift
• Lead must be able to make quick decisions when responding to calls
• Ability to lead the Courtesy Patrol team and direct them on the daily needs of the resort.
• Must be willing to work with other Departments when asked to.
• Communicates all deficiencies to Courtesy Patrol Manager along with General Manager and Assistant General Manager.

Winter Off Season

• During winter off season the Lead will work directly with Courtesy Patrol Manager in creating new training regiments.
• Winter off season the Lead will be required to assist the Service Department with snow shoveling after each snowstorm.
• The Lead will assist with replacing street lights for any that are found to be inoperative.
• The Courtesy Patrol Lead will do random patrols throughout their shifts during the winter to make sure the resort is safe and secure.
• During the winter season the Lead will assist in replacing and updating signage on property to make sure they are within the company standards.
• All other duties as assigned

Qualifications

• Minimum high school diploma or GED
• CPR/AED training is a plus
• A passion for teamwork
• Excellent organizational skills with a high level of accuracy
• Analytical & creative approach to problem solving
• Must be 21 years of age or older
• Must have computer knowledge of Microsoft programs such as Excel, Word, and Teams.

At Cove Communities, you will be part of an industry-leading organization where you will be challenged, inspired, and rewarded for your efforts. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment, and plenty of learning and development opportunities. In exchange, we will reward you with competitive pay, a path to advancement, generous paid time off, great benefits, and flexibility.

• Comprehensive Medical, Dental, and Vision coverage with multiple tiers to meet your individual needs
• Basic Life and AD&D at no cost
• Supplemental Life and AD&D, Short-Term and Long-Term Disability, and Accident and Critical Illness Insurance are also available
• 24/7 telehealth access by phone or video through our benefits provider
• Voluntary Health Savings account
• 401(k) plan company match up to 4%
• Free and confidential Employee Assistance Program offering five short-term counseling sessions for you and your immediate family, legal consultation, financial planning resources, virtual support groups, and more
• Quarterly awards and recognition program and year-end awards
• Twelve paid holidays, sixteen hours of paid volunteer time, and competitive PTO accrual
• Up to 50% off vacation RV site rentals for team members when visiting Cove RV Resorts across the nation
• Team member discount program offering deals on travel, merchandise, cell phone service, and more
• Unlimited access to over 6,000 free, personal development courses through our Learning Management System
• The opportunity to connect with like-minded team members to support company-wide initiatives through our Culture Club

Living Our Core Values

Our Core Values guide us in everything that we do at Cove Communities. We know that we are strongest when we collectively embody the six Core Values listed below. We’re searching for team members who are also driven by:

• Trustworthiness
• Hospitality
• Kindness
• Passion
• Stewardship

About Cove Communities

Cove Communities is well capitalized, progressive real estate company that acquires manufactured housing communities and RV resorts in the US. The founders of the company have a track record of building and managing dynamic, fast-growing companies with exciting upward mobility and remuneration for those Team Members that propel results.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all team members. Cove is committed to providing team members with a work environment free of discrimination and harassment.

Qualifications

Behaviors

Required

Leader

Inspires teammates to follow them

Education

Required

High School or better.

Licenses & Certifications

Preferred

DE-ESCALATION

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.