Courtesy Officer

Asbury Heights; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary & benefits package

Growth opportunities

Compassionate environment

Job summary

Asbury Heights in Pittsburgh is seeking a dedicated Courtesy Officer to help maintain a safe, welcoming environment for residents, visitors, and staff. The role includes patrols, responding to requests, and enforcing community rules.

The schedule is 3pm–11pm with rotating weekends. Candidates should have a high school diploma, strong customer service skills, a valid driver's license, and the ability to work independently or in a team.

Qualifications

• High school diploma or equivalent
• Strong customer service and interpersonal skills
• Ability to de-escalate situations calmly and effectively
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Valid driver's license and clean driving record

Responsibilities

• Provide exceptional customer service to residents, visitors, and staff.
• Conduct regular patrols of the community to ensure safety and security.
• Respond to resident requests and concerns in a timely and professional manner.
• Assist with emergency situations as needed.
• Enforce community rules and regulations.
• Maintain accurate and detailed incident reports.
• Build positive relationships with residents and staff.

Skills

Customer service

Interpersonal skills

De-escalation

Communication

Teamwork / independence

Valid driver's license

Education

High school diploma or equivalent

Job description

Asbury Heights, a premier retirement community, is seeking a dedicated and compassionate individual to join our team as a Courtesy Officer. In this role, you will contribute to a safe, welcoming, and comfortable environment for our residents.

Schedule is 3p-11p with rotating weekends

Responsibilities:

• Provide exceptional customer service to residents, visitors, and staff.
• Conduct regular patrols of the community to ensure safety and security.
• Respond to resident requests and concerns in a timely and professional manner.
• Assist with emergency situations as needed.
• Enforce community rules and regulations.
• Maintain accurate and detailed incident reports.
• Build positive relationships with residents and staff.

Qualifications:

• High school diploma or equivalent
• Strong customer service and interpersonal skills
• Ability to de-escalate situations calmly and effectively
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Valid driver's license and clean driving record

We Offer:

• Competitive salary and benefits package
• Opportunities for growth and advancement
• A rewarding career in a compassionate environment

Asbury Heights is an equal opportunity employer.