Court Support Specialist II — Public Service Clerk

CITY OF BEAVERTON; Oregon; Sur place; USD 37 000 - 50 000; Plein temps

Avantages offerts par ce poste

Retirement benefits (PERS)

Health, dental, vision insurance

Paid time off and wellness programs

Résumé du poste

The City of Beaverton's Municipal Court seeks a Court Support Specialist 2 to assist visitors, process payments, and support daily court operations. This full-time role requires customer service, data entry, and courtroom support in a non-remote setting.

Minimum qualifications include a high school diploma and 2 years in a high-volume customer service environment, plus cash handling and basic criminal justice/public safety exposure. CJIS/LEDS certification will be required within 30 days of hire.

Qualifications

• High school diploma or GED required; two years in high-volume customer service.
• Experience handling cash/payments and daily balancing procedures.
• Criminal justice/public safety environment preferred; or equivalent experience.

Responsabilités

• Provide in-person service at the court counter and over the phone for payments, forms, filings, and general questions.
• Remain calm and use de-escalation to assist upset or stressed individuals.
• Take cash/card payments, issue receipts, balance daily totals accurately.
• Clerk in courtroom to support traffic proceedings and update case information.
• Process incoming correspondence to ensure accuracy before routing for action.
• Enter and update case information in the court's case-management system.
• Process work queues, filings, and notices to keep cases moving on schedule.
• Complete forms and reports using Adobe, Word, Excel, Outlook, etc.
• Follow court procedures to handle confidential information and apply legal terminology.
• Collaborate with coworkers to share workload and maintain smooth operations.
• Additional duties per Court Support Specialist 2 class specification.

Connaissances

Customer service

Cash handling

De-escalation

Communication

Teamwork

Formation

High School Diploma or GED

Outils

Adobe

Word

Excel

Outlook

Description du poste

The City of Beaverton's Municipal Court seeks a Court Support Specialist 2 to assist visitors, process payments, and support daily court operations. This full-time role requires customer service, data entry, and courtroom support in a non-remote setting.

Minimum qualifications include a high school diploma and 2 years in a high-volume customer service environment, plus cash handling and basic criminal justice/public safety exposure. CJIS/LEDS certification will be required within 30 days of hire.