Court Specialist

City of Boulder; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

The City of Boulder is seeking a full-time Violations Bureau Support Specialist to help run daily operations and deliver excellent customer service. The role involves processing financial transactions, maintaining records, and supporting court-related activities.

Key duties include answering phones, guiding visitors, handling data entry for violations, and assisting with court dockets and record management.

Qualifications

• Ability to read, write and speak English.
• Proficiency in Word, Excel, and other computer platforms.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment.
• Must pass a background check.

Responsibilities

• Answer phones and greet the public; refer visitors to appropriate areas.
• Process data entries for traffic, general, animal, and parking violations; including payments.
• Maintain accurate records and perform quality control on documentation.
• Assist with court dockets, issue warrants, and manage records per orders.

Skills

Customer service

Attention to detail

Data entry

Communication skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

It’s a great time to join the City of Boulder! Application Deadline: November 19, 2026 Compensation Details: Hiring Range 25.93 - 37.60 This is a full-time hourly position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: BMEA (20+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary: Under limited supervision, provides support to the daily operations of the violation bureau and performs related duties as required. Participates as a member of a team to provide excellent customer service. With strong attention to detail, performs financial transactions and provides various administrative functions to process and maintain accurate information and records.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs customer service administration duties such as answering phones, greets the public, answers routine questions, and refers visitors to appropriate areas. Interacts with departments/agencies who file summonses with the court. Disseminates accurate information regarding current case status, dispositions, and court-ordered sanctions to departments, the public, and other agencies, such as the Colorado Bureau of Investigation, CCIC/NCIC, Probation Departments, Motor Vehicle Division, and United States Military Office of Personnel Management. Ensures adherence to policies and procedures set by Court Administrator, Judge, state statutes, and local ordinances. Process system entries for traffic, general, animal, photo, and parking violations, including data entry, payments, and deferred judgments. Performs quality control on documentation and ensure all information is accurate. Addresses customer complaints regarding parking violations and makes determinations regarding the applicability of suspension criteria; proactively educates the public to deter further parking violations. Attends court hearings and assists the presiding judge with technological and records management. Administers court dockets, issues warrants, writs, outstanding judgments, and defaults per judges’ orders. Purges closed files in accordance with record retention guidelines. Other duties outlined by the supervisor. Performs processes and maintains records of financial transactions. Monitors and ensures integrity of large amounts of cash in accordance with financial requirements. Assesses the accuracy of bonds submitted. Processes and maintains accurate and detailed records of personal recognizance, cash, and surety bonds.

MINIMUM QUALIFICATIONS

Ability to read, write and speak English. Ability to demonstrate proficiency in word, excel, and other computer platforms. Ability to demonstrate strong computer and technology skills. Ability to demonstrate strong attention to detail. Ability to work in a fast-paced, emotionally charged environment. Ability to make routine decisions in accordance with department policies and procedures. Ability to demonstrate strong organizational and time management skills. Ability to acquire and maintain Colorado Bureau of Investigation operator security number. Skill in courteous and effective communication. Must successfully pass a background check before first day of work and maintain acceptable screening

PREFERRED QUALIFICATIONS

Ability to read, write, speak speak in a professional capacity for communication objectives. Ability to demonstrate experience in cash and payment handling to include e-payments. Knowledge of court legal databases. Knowledge of the Boulder Revised Code. Knowledge of the Colorado Bureau of Investigation system.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

High school diploma; or equivalent of two (2) years related experience may substitute for the education requirement only.

SUPERVISION

Supervision Received: Court Supervisor Supervision Exercised: None

WORKING CONDITIONS

Physical and mental effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. Machines and equipment used: Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard.

As part of the City of Boulder’s commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person’s race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city’s policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, and local law or policy.

Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future. Through our focus on Racial Equity, our employee benefits, and the programs and resources available to our diverse staff, we work to intentionally embed our core values into the fabric of our organization. The city recognizes that careers are shaped through many pathways, and we value the perspectives and talents that come with them. We believe that diversity in all its forms makes us stronger. We welcome candidates with a wide range of lived experiences and professional backgrounds — including those historically excluded or underrepresented in government. We especially encourage applications from Black, Indigenous, People of Color (BIPOC), women, LGBTQ+ individuals, people with disabilities, and others whose voices haven’t always been heard in public service. Our commitment to equity also extends to the planet we share. We’re working toward a sustainable, thriving community that supports clean energy, protects ecosystems, and uses resources responsibly for generations to come.