Court Research Analyst

LexisNexis Risk Solutions; Northern (KY); Hybrid; USD 42,000 - 74,000; Full time

Benefits offered by this job

Parental leave

Study assistance

Sabbaticals

Wellbeing initiatives

Job summary

Intelligize, part of LexisNexis, is seeking a Legal Research Specialist to support customers by performing legal research and managing expert witness search requests. The role blends research, customer service, and order management to deliver high-quality information in a timely manner.

You will work in a remote, flexible setup, with a focus on accuracy, client satisfaction, and cross-team collaboration within a global information services environment.

Qualifications

• Excellent verbal and written communication skills.

Responsibilities

• Conduct research using internal and external resources.
• Deliver clear, concise, accurate, timely information to customers.
• Apply established standards to the order management process to meet objectives.
• Advocate for the customer by reporting feedback and resolving issues.
• Collaborate effectively with team members across the organization.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Tools

Microsoft Office

Job description

## Court Research AnalystApply: Home based-Ohio: Home based-Georgia: Home based-Washington: Home based-Oregon: Home based-North Carolina: Full time: Posted Yesterday: R118418**Do you enjoy answering and researching legal queries?****Are you a customer-centric and data-driven individual?****About our Team**Intelligize is the leading provider of best-in-class content, exclusive news collections, regulatory insights, and powerful analytical tools for compliance, transactional and financial reporting professionals. Intelligize offers a web-based research platform that ensures law firms, accounting firms, corporations, and other organizations stay compliant with government regulations, build stronger deals and agreements, and deliver value to their shareholders and clients. Headquartered in New York City, Intelligize serves Fortune 500 companies, including Starbucks, IBM, Microsoft, Verizon and Walmart, as well as many of the top global law and accounting firms.**About the Role**As a Legal Research Specialist, you will support customers by conducting legal research, managing expert witness search requests, and delivering accurate, timely information. This role combines research, customer service, and order management responsibilities, offering the opportunity to make a meaningful impact by helping customers find the information they need and ensuring a high-quality service experience.**Responsibilities*** Conduct research and provide information obtained by using internal and external resources* Deliver clear, concise, accurate, timely and thorough communication to internal and external customers* Apply established standards to the order management process to effectively meet departmental objectives* Act as an advocate for the customer in reporting feedback and resolving issues* Work effectively and cooperatively in a team environment and collaborate across the organization**Requirements*** Demonstrate excellent verbal and written communication skills* Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)* Be able to show great customer service and relationship building skills* Have equivalent work experience in law, legal research, customer support, or a related field**Work in a Way That Works for You**We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.**Working Pattern**Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.**About the Business**LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.Primary Location Base Pay Range: Home based-Ohio $42,200 - $70,400. U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here****.**Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.