Court Research Analyst

LexisNexis Risk Solutions; Kentucky; Hybrid; USD 42,000 - 74,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Legal Research Specialist to support clients by conducting legal research, managing expert witness search requests, and delivering timely, accurate information. This role blends research, customer service, and order management to ensure a high-quality service experience for customers.

You will use internal and external resources, communicate clearly, and work collaboratively across teams to meet departmental objectives and advocate for customers.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong customer service and relationship-building abilities.
• Equivalent work experience in law, legal research, customer support, or related fields.

Responsibilities

• Conduct research using internal and external resources.
• Provide clear, concise, accurate, timely communication to customers.
• Manage orders and ensure high-quality service.
• Advocate for the customer by reporting feedback and resolving issues.
• Collaborate across teams to support customers.

Skills

Verbal communication

Written communication

Customer service

Legal research

Relationship building

Tools

Microsoft Office

Job description

About Our Team

Do you enjoy answering and researching legal queries? Are you a customer-centric and data-driven individual? About our Team Intelligize is the leading provider of best-in-class content, exclusive news collections, regulatory insights, and powerful analytical tools for compliance, transactional and financial reporting professionals. Intelligize offers a web-based research platform that ensures law firms, accounting firms, corporations, and other organizations stay compliant with government regulations, build stronger deals and agreements, and deliver value to their shareholders and clients. Headquartered in New York City, Intelligize serves Fortune 500 companies, including Starbucks, IBM, Microsoft, Verizon and Walmart, as well as many of the top global law and accounting firms.

About the Role

As a Legal Research Specialist, you will support customers by conducting legal research, managing expert witness search requests, and delivering accurate, timely information. This role combines research, customer service, and order management responsibilities, offering the opportunity to make a meaningful impact by helping customers find the information they need and ensuring a high-quality service experience.

Responsibilities

• Conduct research and provide information obtained by using internal and external resources
• Deliver clear, concise, accurate, timely and thorough communication to internal and external customers
• Apply established standards to the order management process to effectively meet departmental objectives
• Act as an advocate for the customer in reporting feedback and resolving issues
• Work effectively and cooperatively in a team environment and collaborate across the organization

Requirements

• Demonstrate excellent verbal and written communication skills
• Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
• Be able to show great customer service and relationship building skills
• Have equivalent work experience in law, legal research, customer support, or a related field

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $42,200 - $70,400. U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world. Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.