Court Research Analyst

RELX INC; Boca Raton (FL); Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Parental leave

Study assistance

Sabbaticals

Job summary

LexisNexis Legal & Professional offers a Legal Research Specialist role focused on researching legal queries and managing expert witness requests. You will deliver accurate information and maintain high-quality service for customers.

The position combines research, customer support, and order management responsibilities, with opportunities to impact clients and workflow across the organization.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience in law, legal research, or customer support.

Responsibilities

• Conduct legal research using internal and external resources.
• Provide clear, concise, and timely information to customers.
• Manage order processing and respond to customer inquiries.
• Advocate for the customer by reporting feedback and resolving issues.
• Collaborate with team members across the organization.

Skills

Verbal & written comms

MS Office proficiency

Customer service skills

Legal research exp

Tools

Microsoft Office

Job description

Home based-Ohio

Home based-Georgia

Home based-Washington

Home based-Oregon

Home based-North Carolina

Home based-Pennsylvania

Home based-California

Home based-Washington DC

Home based-Florida

Full time

R118418

Do you enjoy answering and researching legal queries?

Are you a customer-centric and data-driven individual?

About our Team

Intelligize is the leading provider of best-in-class content, exclusive news collections, regulatory insights, and powerful analytical tools for compliance, transactional and financial reporting professionals. Intelligize offers a web-based research platform that ensures law firms, accounting firms, corporations, and other organizations stay compliant with government regulations, build stronger deals and agreements, and deliver value to their shareholders and clients. Headquartered in New York City, Intelligize serves Fortune 500 companies, including Starbucks, IBM, Microsoft, Verizon and Walmart, as well as many of the top global law and accounting firms.

About the Role

As a Legal Research Specialist, you will support customers by conducting legal research, managing expert witness search requests, and delivering accurate, timely information. This role combines research, customer service, and order management responsibilities, offering the opportunity to make a meaningful impact by helping customers find the information they need and ensuring a high-quality service experience.

Responsibilities

• Conduct research and provide information obtained by using internal and external resources
• Deliver clear, concise, accurate, timely and thorough communication to internal and external customers
• Apply established standards to the order management process to effectively meet departmental objectives
• Act as an advocate for the customer in reporting feedback and resolving issues
• Work effectively and cooperatively in a team environment and collaborate across the organization

Requirements

• Demonstrate excellent verbal and written communication skills
• Be able to use Microsoft Office applications (including Word, Excel, PowerPoint and Outlook)
• Be able to show great customer service and relationship building skills
• Have equivalent work experience in law, legal research, customer support, or a related field

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $42,200 - $70,400.

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.